Customer Services Executives

6 months ago


Dubai, United Arab Emirates BIG WAVE INFOTECH Full time

Job Responsibilities:
1. Be in charge of running and managing the Team Member's daily Set targets.

2. Schedule and organize shifts for team members.

3. To ensure that customers are never left unattended, understand all organization’s products, services, procedures, and guidelines, and communicate.

4. Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training sessions.

**5**. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

**Required Skill Set**

1.The resource should have experience in leading a big team/be in charge of the team.

2.The resource should be able to attend the calls with the customers/ monitor the calls of other team members, with previous strong background in sales/ call center.

**Required Industry Experience**

1. Experience in Customer Service for 3 year preferred

Experience in BPO is also considered

**Job Types**: Full-time, Permanent

**Salary**: AED2,000.00 - AED3,000.00 per month

COVID-19 considerations:
As per the rules and ongoing procedure

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)



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