Steward

2 weeks ago

Dubai, United Arab Emirates Emirates Grand Hospitality Full time

**POSITION TITLE: STEWARD**

**Summary Description**:
As a Steward you are responsible to clean food processing facilities, storage rooms, walk in fridge's, kitchen utensils, immediate corridors and holding areas as well as the operation equipment.

**A)** **Responsibilities and Duties**:

- Cleans kitchen walls and floors in accordance with regular cleaning schedules
- Inspects shelving and surrounding areas and ensures these are safe and dry at all times to prevent slipping.
- Cleans/Washes all cooking utensils per required standards.
- Stacks washed utensils in the appropriate racks/trolleys for easier access.
- Regularly inspects and cleans stacking areas to keep these neat and tidy.
- Washes and polishes needed equipment and utensils in preparation for setting up.
- Issues equipment needed for set-up, per request or event order.
- Estimates that items / equipment issued to ensure that these are of the necessary quantity.
- Stacks all equipment issued on proper trolley or racks for easier access as well as prevention of breakage.
- Uses chemicals and detergents only in accordance with authorized uses, to prevent damage, or risk to safety and health.
- Complies with all safety measures while using chemicals.
- Ensures that chinaware is stacked according to size.
- Ensures that right glass size falls under right size.
- Ensures glasses are in appropriate racks.
- Ensures that dishwashing and other machines used in stewarding are kept in working condition by following appropriate procedures in the use of said machines.
- Does minor repair and maintenance work within the section.
- Responds to Emergency Calls in accordance with specified procedures and roles for members of the Hotel Emergency Action Team (HEAT).
- Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.
- Immediately reports and turns over lost and found articles to Housekeeping office, following required procedures at all times.
- Informs the Duty Manager and/or Security Department if valuables are left in the open. Follows standard procedures in handling this and similar situations at all times.
- Attends to all guest complaints immediately and initiates/coordinates immediate resolution.
- Performs other duties as may be required by management from time to time.
- Ensures proper maintenance of all equipment in the area of assignment.
- Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.
- Attends scheduled training courses.
- Participates actively in company-initiated employee activities.
- Attends briefings, as required.
- Maintains good relationships with colleagues and contributes to team spirit.
- Cooperates and coordinates with colleagues whenever necessary.
- Interacts with other departments to provide additional or specialized guest services.
- Maintains clean and orderly work surroundings.
- Participates in activities concerning the protection of the environment.
- Implements the identified Best Practices in the work area.

**Additional duties and responsibilities**:

- Ensure integrity and confidentiality of information at all times.
- To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Immediate Manager or the Management.
- Changes in business may require alterations to this Job Description.

**Care of Equipment**
- Ensures maintenance and careful handling of equipment used.
- Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.

**Training and Employee’s Activities**
- Attends scheduled trainings.
- Participates actively in company-initiated employee activities.

**Grooming and Hygiene**
- Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.

**Attendance**
- Adheres to the set procedures for attendance and timekeeping.

**Company Policies and Procedures**
- Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code, and Rules & Regulations.

**Environmental Awareness**
- Reduces waste of supplies and materials by re-using or selling.
- Recycles, when possible.
- Conserves water and energy by adhering to environmental / energy conservation checklist appropriate for the surrounding area.
- Maintains clean surroundings.
- Participates in activities concerning the protection of the environment.

**B)** **Legal Responsibilities**

To ensure that the standards required by Law and by Management are maintained at all times in all areas of operations.

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