Customer Service Executive/logistics

2 months ago


Dubai, United Arab Emirates Common Project Full time

The Customer Service Executive will be responsible for supporting the logistics department, coordinating and administering the sales process from orders reception to delivery and alignment with Finance on after sales activities to be in line with customer SOA.

A key focus on excellent customer service with a good level of knowledge and understanding of excel.

To create a reliable and efficient service quality, respecting priorities and sales policy. Preparing proforma invoices based on Sales order confirmation/ Packed File provided by the Sales team.
- Validating the supplier invoices prior to payment release from Finance
- To prepare a final invoice to the customer and coordinate with the Finance department for payment / SOA updates.
- Ensuring Supplier and Vendor Invoices are in line with Sales and company agreements.
- Monitor claims from customers and align with Sales and Finance to issue credit notes to the customer.
- Coordination with the logistics for claims that may arise during cargo inbound and request relevant credit notes from suppliers.
- Closing of shipment folders by checking if all documents are complete (TOW, Cargo Release order, BOE, BL) to be submitted with finance.

**WORK EXPERIENCE REQUIREMENTS**
- Ability to work with little supervision and track multiple processes.
- Proven experience as logistics coordinator and experience in customer service.
- Working knowledge of logistics software (ERP) and advanced excel.
- Outstanding organizational and coordination abilities.
- Excellent communication and interpersonal skills.
- Experience working with SAP systems will be an added advantage.
- Exceptional time management & excellent communication skills, both verbal & written.
- Excellent analytical and problem-solving skills.
- Professional manner and strong ethical code.
- Ability to multitask and remain motivated and positive.
- Commitment to working efficiently and accurately.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Able to cope with changing priorities.
- Flexible attitude and approach to work.

**Salary**: AED3,500.00 - AED5,000.00 per month

**Experience**:

- customer service/logistics: 2 years (preferred)


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