Head of Middle East Content

4 days ago

Dubai, United Arab Emirates LexisNexis Full time

The Head of Middle East Content will own and be accountable for the Middle East content proposition. They will set the agenda for content across the Middle East business, drive program execution in support of commercial delivery, propose new content strategies and provide input on product and commercial decisions. They will have direct management responsibility for the Middle East content team.

As part of the Senior Leadership Team (SLT), the Head of Middle East Content will develop strong relationships across functions, including product, operations, technology, sales, and marketing, developing and executing plans to address customer content needs efficiently and in line with the revenue and profit growth objectives of the Business Unit.

Customer Focus
- Interacts with customers frequently and understands their use cases and business in great depth. Creates processes that are adept at recognizing customer needs.
- Thoroughly understands competitive products and strategy, and how they influence customer decisions.
- Balances organizational needs with customer needs and creates a strategic plan for the organization. Aligns/coaches the content team to ensure customer needs are met.
- Segments markets. Understands needs and how value is defined and perceived by each customer segment.

Content leadership
- Has an in-depth understanding of LexisNexis customer value propositions across the region and core content areas.
- Directs the content team, providing strategic leadership to deliver compelling content that delivers value to target audiences.
- Drives innovation in content management and delivery to support commercial execution and business goals.
- Ensures teams maintain high standards of quality and accuracy in content and presentation.
- Builds and manages budgets, funding resources, monitoring and controlling costs.
- Data-driven decision-making and analysis
- Uses metrics to track progress on customer needs and ensures that content efforts move those metrics.
- Establishing, developing, and maintaining relationships with key authors. Define author recruitment guidelines.
- Manage key internal and external content suppliers (contract, SLA, quality, etc.).

Go to market and product marketing lifecycle
- Supports development of clear go-to-market launch plans through coordinated development with external customer-facing teams such as product, marketing, and sales.
- Support sales and marketing functions in taking products to market by visiting and engaging with customers to raise the profile of LexisNexis.
- Having reputation and profile of a ‘thought leader’. Evangelizes products for sales, customers, and media. Represent the company at agreed committees and meetings (internal and external).
- Supports and participates in business strategic planning through the SLT, contributing to business development strategy.

Product delivery and development lifecycle
- Has a thorough understanding of the broader product experience and uses this knowledge to help direct the activity of the content team.
- Working with the Product Manager. Helps drive solutions for content-related design topics.

Strategy and commercial acumen
- Develops global content vision and roadmap plan aligned with product and business strategy and communicates across all stakeholders.
- Understands and communicates the need to show a return on investment and is able to manage an operating budget.
- Uses knowledge of competitors to inform content and product decisions and roadmaps.
- Understands how to use data to drive commercial decisions and growth opportunities for the product.

Rule of Law
- Support the design and delivery of Rule of Law initiatives.

SPECIALIST KNOWLEDGE / SKILLS REQUIRED
- Comprehensive knowledge of the Middle East legal environment and extensive experience delivering legal content
- Commercial awareness with a real understanding of the legal community and market
- Excellent presentation, organisational, and planning skills
- People management experience with the ability to lead and motivate
- Strong spoken communication skills and a concern for high standards
- Strong analytical skills and a meticulous eye for detail
- Strategic thinking and business planning

COMPETENCIES
- Internal and external customer focus
- Displays high integrity and honesty
- Drives for results
- Solves problems and analyses issues
- Communicates powerfully and prolifically
- Inspires and motivates others
- Collaboration and teamwork
- Develops strategic/broad perspective

QUALIFICATIONS
- Bilingual English/Arabic
- Suggested minimum years of content leadership experience: 10+ years
- Recognised as a successful director of the content function in a content-focused digital product.
- Released major new content-based products/product features to the market, from collaborative conceptualisation to execution to post-release content management.
- Significant customer engagements that lead to positive commercial outcomes.

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