Guest Services Host

2 weeks ago


Dubai, United Arab Emirates Ultimate HR Solutions Full time

**Work Environment**
- Work in both indoor and outdoor weather conditions, to include cold, rain, direct sunlight and extreme heat
- Stand for prolonged periods
- When necessary, use a radio and respond to commands with background noise, for the duration of shift
- Work in varied light conditions including low or diminished lighting; maintain concentration/focus
- Occasional requirement for manual handling
- Shifts may include working early mornings, late nights,

overnights, weekends or public holidays

**Main Responsibilities**
- Greet and proactively

questions, ensuring all visitor experiences are memorable, unique and as per standards
- Provide exceptional visitor service through wayfinding and directional assistance to specific facilities and locations
- Assist with resolving visitor issues such as reuniting visitors with lost & found people/items
- Monitor crowd flows and densities and deal with seating, queue and access issues, controlling the entry and exit of spaces and deal with and escalate ticketing problems
- Ensure compliance to all safety regulations and policies, as well as ensure emergency and incident procedures are carried out safely and proficiently
- Inform guests of Conditions of Entry for each area and enforce these standards consistently
- Interact with children and their families in a playful manner while enforcing all safety protocols
- Support People of Determination and visitors with accessible needs

Perform other duties as may be reasonably requested by the Pavilions & Exhibitions team

**Requirements**:

- Progressive responsibilities and work-related experience in a visitor-facing role, preferably in an amusement/theme park or large-scale event
- Proven ability to deliver on -ground operations, listening to and implementing any instructions given
- Experience in working with children and their families as well as crowd management

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: AED4,000.00 per month

Application Question(s):

- Are you in Dubai?
- What is your visa status and expiry?
- What is your current location?
- Are you willing to work at monthly salary of AED. 4,000?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Visitor Service: 2 years (preferred)
- theme park: 1 year (preferred)



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