Cx Analyst

Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? What is the role about? - Supports strategic customers to identify, understand, and address business problems through...

Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

Launched in 2019, BAM Management US Holdings Inc. d/b/a Binance.US ("Binance.US") is the fastest growing and most integrated digital asset marketplace in the United States, powered by matching engine and wallet technologies license from the world's largest cryptocurrency exchange - Binance. Our mission is to provide liquidity, transparency, and efficiency to...

**Company Description** CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...

**Who we are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

1+ years of program/project management or business analyst experience 1+ years of working cross functionally with tech and non-tech teams experience 1+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Amazon is...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

We are currently looking for Customer Care Analyst to join one of our clients in Dubai. Mode of Employment : Outsource through REACH Work Location: Dubai Contract Duration : 6 months extendable **Job Description**: - Deliver effective contribution to DBCX CX results by suggesting areas of improvements, enhancements, identify process gaps on services...

**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

Bachelor’s Degree in a quantitative discipline (e.g., Statistics, Math, Computer Science, Data Science, Analytics, or similar) - 3+ years working experience writing complex SQL queries to perform data analysis - 3+ years of experience in business intelligence, data analyst, or related quantitative functions - 5+ Experience building measures and metrics,...

**About the job**: **Analyze VoC data for all segments, LOBs, and channels including social media and technicians.** **Ensure accurate collection and efficient interpretation of data.** **Conduct analysis and identify opportunities to enhance customer experience, liaise with products and channels owners regarding results.** **Ensure all VoC surveys are...

**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

**About the job**: **Analyze VoC data for all segments, LOBs, and channels including social media and technicians.** **Ensure accurate collection and efficient interpretation of data.** **Conduct analysis and identify opportunities to enhance customer experience, liaise with products and channels owners regarding results.** **Ensure all VoC surveys are...

**JOB PURPOSE**: Enhance the capability of the team to synthesise huge volumes of complex social data and utilise listening technologies via data analytics & insights tools. **JOB ACCOUNTABILITIES**: - As a social intelligence analyst you will lead the work on social data mining and work closely with the insights and analytics team to deliver to business...

**Title - Customer Service - Team Lead (Arabic Speaking)**: - Job location: Oud Metha - Any preferred nationality: Any nationality, can speak Arabic - 3-5 years of experience as a Team Lead in Customer service/ BPO/ Call Centers - Salary budget: AED. 6,000/ - **Lead for CS Interaction Quality Team & CX Insights** - Lead a team of 8 to 10 CS quality analysts...

**Who we are** Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong...

Company Profile: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted...

**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...