Telesales Agent

2 months ago


Dubai, United Arab Emirates Be You Clinics Full time

We are looking for a dedicated and motivated Telesales / Call Center Agent with experience in the aesthetic clinic industry to join our vibrant team. This role is ideal for individuals who are passionate about the beauty and wellness industry, have excellent communication skills, and are driven to meet sales targets. You will be the first point of contact for potential clients, guiding them through our range of aesthetic treatments, answering their inquiries, and converting them into appointments for consultations or services.

Key Responsibilities:
Client Outreach: Handle inbound and outbound calls to potential and existing clients, promoting the clinic’s aesthetic services, treatments, and special offers.

Sales Conversion: Identify and understand client needs, present our services effectively, and close sales or schedule appointments for consultations or procedures.

Service Knowledge: Maintain an in-depth understanding of the clinic’s services, including skincare treatments, Botox, dermal fillers, laser treatments, and more, to provide accurate and persuasive information to clients.

Customer Service: Offer exceptional customer service by addressing questions, concerns, and providing personalized solutions tailored to each client’s needs.

Appointment Scheduling: Schedule client appointments efficiently, ensuring all required information is accurately captured and appointments are confirmed.

Lead Management: Follow up on leads and manage the client database, ensuring all customer interactions are logged, tracked, and updated in the CRM system.

Achieve Sales Targets: Meet and exceed individual and team sales targets, ensuring the clinic’s growth and client satisfaction.

Team Collaboration: Work closely with colleagues and management to achieve team goals, share insights, and contribute to the overall success of the clinic.

Client Retention: Nurture ongoing relationships with clients, providing them with updates on new treatments, promotions, and seasonal offers to encourage repeat business.

**Requirements**:
Experience: Prior experience in telesales, call center, or customer service roles, preferably in the beauty, wellness, or aesthetic industry.

Product Knowledge: Strong understanding of aesthetic treatments, services, and skincare products, such as Botox, dermal fillers, laser treatments, and facials.

Communication Skills: Excellent verbal communication skills, with the ability to engage clients, explain services clearly, and handle objections.

Sales Orientation: Proven ability to meet sales targets, upsell services, and demonstrate strong persuasive techniques in a call center environment.

Customer Service Skills: Friendly, professional, and empathetic approach to managing customer inquiries and concerns.

Tech-Savvy: Proficient in using CRM systems, Microsoft Office, and call center software.

Organizational Skills: Ability to manage multiple tasks, prioritize, and maintain accurate records of all client interactions.

Attention to Detail: Accurate in entering data and scheduling appointments to ensure seamless client experiences.

**Job Types**: Full-time, Permanent


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