Client Partner

9 months ago

Dubai, United Arab Emirates TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

**Why Join Us**:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together.
Join us.

**Team**:
East Europe Outbound Apps Team at TikTok helps drive the usage of TikTok as an advertising platform across a plethora of business verticals: fintech, social, dating, health&fitness and utility apps. The Team researches markets for potential clients, builds and maintains strong partnerships and provides solutions, leveraging TikTok For Business capabilities to ensure all relevant tools and approaches are used to the maximum capacity.

As a Client Partner, you will work as an industry expert defining the way forward for long-term business relationships.
Success in your role requires an overall understanding of the digital media ecosystem and an ability to evolve in a fast-paced demanding startup environment.
You will be evaluated against your impact in terms of advertising revenue generation, as well as the strategic initiatives you will carry forward towards positioning TikTok as a key platform for companies in your book of business.

**Responsibilities**:
Business Development
- Achieving growth and hitting sales targets by successfully managing book of business
- Building and maintaining strong relationships with key decision-makers and influencers on advertiser side, with an extra focus on C-suite
- Serve as external product expert, educating clients on TikTok product solutions and best practices to help them achieve greater results through building compelling data-driven storylines
- Developing a comprehensive sales strategy for the managed portfolio of clients, constantly striving for sales growth
- Regularly reviewing clients' performance and designing individual sales strategies to maximize value and customer engagement
- Gathering and analysing customer insights and business intelligence to inform sales strategy and tactics
- Presenting sales progress and realistic forecasts to the management team
- Collaborating cross functionally to ensure improvement for product, process and client relationships
- Playing an instrumental role in the external narrative of TikTok in the market and staying up-to-date with industry trends, competition, and technology advancements. Build partnership with Central Asia & Eastern Europe clients, agencies and ecosystems
- Serve as the voice-of-the-customer providing insights/feedback on product, operations and opportunities to build and expand TikTok for Business solutions in East Europe

Cross Functional Collaboration
- Work with Client Solutions Team for ensuring effective campaigns management
- Work with Marketing team to develop pitch narratives and case studies, and take part in industry events and conferences to propel thought leadership
- Work with Product team, on feedback and suggestions of ads solutions, systems and tools, for the clients
- Work with Sales Management team, on the risk control and healthy clients portfolio
- Work with Monetization Integrity team, on educating clients about ad policy guidelines, exploring industry business cases and sustaining business continuity
- Work with all other cross-functional teams to improve the efficiency and build long term growth

**Qualifications**:

- Experience in digital marketing experience and digital media sales
- Experience in working with cross-functional teams
- Strong understanding about East Europe digital marketing ecosystem, industry and creative trends
- Demonstrated outstanding leadership and ownership over the managed business
- Demonstrated track record of achieving and exceeding revenue goals, preferable with complex multi-business clients
- Excellent communication and presentation skills
- Excellent verbal and written English and Russian
- Excellent Ukrainian is a plus
- Self-starter, fast learner, creative, outside-the-box thinker and strategist

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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