Box Office Cashier
6 months ago
The Box Office Supervisor is a public-facing role to operate the museum in a safe, efficient, and friendly manner. They should welcoming, enthusiastic, and proactive team member that helps motivate and manage the Box Office team.
The Box Office Supervisor is responsible for maintaining departmental service standards and revenue goals with an emphasis on hospitality, communication and efficiency.
The role is made up of many varying responsibilities including:
- To be an authority in transactional problem solving, reporting and basic data analysis using our ticketing system.
- Follow box office management procedures to comply with venue policies.
- Seek ways of boosting team morale, encouraging staff and helping to create an enjoyable and supportive work environment.
- To work with our Front of House Supervisors to ensure that the highest standards in customer care are met across the team and to lead in creating systems and training to help facilitate this where necessary.
- Exhibit proper interdepartmental communication and organization.
- Taking feedback information as required to/from the relevant department heads in a timely and appropriate way and as a full-time member of the team, to take on team leadership tasks and routines as necessary.
- To make a positive contribution to the work of the Box Office team and
Company.
Requirement for Box Office Supervisor:
- Minimum 1 year’s relevant experience.
- Language Proficiency Arabic and English.
- Demonstrable verbal, numeracy, and problem-solving skills.
- Previous use of a ticketing or advanced EPOS system.
- Experience supervising staff and / or volunteers.
- Previous experience in cash handling and reconciliation.
- Experience of working in a theatre or cinema setting, preferably in ticketing.
General skills Box Officer Supervisor should possess:
- Computer literate (experience of Ticket solve preferable but not essential)
- Ability to communicate well with guests and team members.
- Money handling experience along with excellent customer service skills.
- Proficient typing skills required.
- High level of attention to detail.
- Team player qualities.
- Enthusiasm to develop your own skills and knowledge plus those around you.
- Money handling experience.
- Adaptability to change and willingness to embrace new ideas and processes.
**Language**:
- Arabic (required)
Ability to Commute:
- Sharjah (preferred)
Ability to Relocate:
- Sharjah: Relocate before starting work (preferred)
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