Guest Services Executive

3 months ago


Sharjah, United Arab Emirates NMC Healthcare Full time

Greets patients and/or Guests arriving at the outpatient clinics, to assists as required. - Registers all outpatients upon arrival as per policy. - To maintain Patient Confidentiality. - Identification of Patient Valid documents i.e., EID or Passport. - Checking eligibility for insurance approval. - Schedules, reschedules, cancels, and confirms outpatient and medical services as required. - Initiate accurate process to complete the patient’s registration ( insurance or self
- paying.) - Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise. - Coordinates with Nursing and other Departments to resolve patient’s queries. - Informing patients when there are delays for diagnostic or treatment services. - Directs patients to appropriate clinics/areas. - Submits documents related to cash collection and refunds to Chief Cashier. - Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor. - Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier. - Cash collection according to the individual collection report must be deposited in the Main Cash Box. - Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team. - Assists in training of the new employees as directed by supervisor. - Knowledge of insurance protocols. - Coordinates with insurance department and clinic for preauthorization of services. - Knowledge in basic medical terminology ( limited to front office ).
- Greets patients and/or Guests arriving at the outpatient clinics, to assists as required. - Registers all outpatients upon arrival as per policy. - To maintain Patient Confidentiality. - Identification of Patient Valid documents i.e., EID or Passport. - Checking eligibility for insurance approval. - Schedules, reschedules, cancels, and confirms outpatient and medical services as required. - Initiate accurate process to complete the patient’s registration ( insurance or self
- paying.) - Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise. - Coordinates with Nursing and other Departments to resolve patient’s queries. - Informing patients when there are delays for diagnostic or treatment services. - Directs patients to appropriate clinics/areas. - Submits documents related to cash collection and refunds to Chief Cashier. - Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor. - Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier. - Cash collection according to the individual collection report must be deposited in the Main Cash Box. - Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team. - Assists in training of the new employees as directed by supervisor. - Knowledge of insurance protocols. - Coordinates with insurance department and clinic for preauthorization of services. - Knowledge in basic medical terminology ( limited to front office ).

High School-Diploma-Bachelor



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