Waiter/cashier/barista
6 months ago
The main role is to welcome, treat and assist Customer with their needs, enquiries and purchases in Katrina store ensuring that each customer receives highest level of service.
**Duties & Responsibilities**:
- Welcomes customers by greeting them; offering them assistance;
- Directs customers by escorting them to racks and counters; suggesting items;
- Advises customers by providing information on products;
- Helps customer make selections by building customer confidence; offering suggestions and opinions;
- Handling all the cash transaction of an organization;
- Receive payment by cash, credit card, etc.
- Checking daily cash accounts;
- Guiding and solving queries of customer;
- Providing training and assistance to new joined cashier;
- Provide highest level of customer service to every customer and improve it;
- Take gently Customer’ orders over the phone and at the counter;
- Suggest to Customers products selection in stores;
- Suggest to Customers in selecting decorated cakes design and suggest the best one;
- Promote to Customer new products & samples;
- Manage difficult situations with Customer in absence of supervisor;
- Identify customer needs & problems and manage to address them;
- Ensure best merchandise display for Customer with arrangement and price tags;
- Retain knowledge and explanation of all bakery & pastry products sold in the bakery;
- Package carefully products in special envelopes & boxes;
- Count and store received bakery and pastry products & items as needed;
- Write messages on cakes;
- Report to supervisor for products imperfections or hazards;
- Follow the chiller temperature and fill in a form;
- Properly use store equipment such as label machine, chillers, coffee machine, oven, dishwasher, laptops, POS and upkeep it (change tapes and ribbons, etc.);
- Follow safe food handling guidelines. Keep work area sanitary and clean;
- Ensure effective coordination with other departments;
- Identify store needs & place product orders to central kitchen;
- Minimize time & improve quality to take customers’ orders;
- Keeping the store tidy and clean, this includes hovering and mopping.
**Requirement**
- Friendly and engaging personality.
- Excellent verbal and written English communication skills.
- Minimum 2 years retail or customer service experience.
- Familiar with software such as Microsoft Word, Excel.
- Well-organized, detail-oriented and able to multi-task.
- Fast-learning and properly following the processes and guidelines.
- Ability to work as part of a team and independently without supervision.
- Ability to make customer-oriented and cost-effective decisions, take responsibility.
**Salary**: AED2,500.00 - AED2,700.00 per month
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Waiter: 2 years (required)
- Cashier: 2 years (required)
- Bakery: 1 year (required)
- Barista: 2 years (required)
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