IT Administrator
2 weeks ago
**Maintaining IT network, servers, and security systems, to keep the network running smoothly for the organization to run efficiently and to ensure business continuity.**
- **Responsibilities**_
- 1. Troubleshoot and resolve hardware, connection, printer and software issues escalated from Help Desk Support.
- 3. Maintain daily tape backup and off-site tape storage
- 4. Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
- 5. Provide support other IT team members and recommend areas for improvement to increase efficiency where possible.
- 6. Document internal procedures and maintain reports about the performance of the IT helpdesk.
- 7. Perform routine server monitoring and performance benchmarking.
- 8. Monitor and remove virus, spyware, and other non-authorized software.
- 9. Install, test and configure new workstations, peripheral equipment and software.
- 10. Maintain inventory of all equipment, software and software licenses.
- 11. Report issues for escalation to IT Business Partner if needed.
- 12. Complete special projects as requested.
- 13. Conduct technology training for new users.
- 14. Conduct briefings and demonstrations for users to enhance system productivity.
- 15. Assist in the development of training coursework and materials.
- 16. Maintain and expand knowledge base in area of expertise and recommend the implementation of new technologies where and when needed.
- 17. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- 18. Manage PC setup and deployment for new employees using standard hardware, images and software.
- 19. Support other IT team members in IT related issues.
- **. QUALIFICATIONS - EXPERIENCE**_
- work Experince: 3+ in IT Department.
- Good Knowledge of MS Office (MS Word, Excel, PowerPoint, Outlook, Access).
- Solid IT background including knowledge of computer hard
- and software systems, networks, network administration and network installation, viruses, security and troubleshooting.
- Good knowledge of SQL Server, Mail 365, SharePoint.
- Good knowledge of Configuring & Managing Networks (Switches, Routers, ASA Firewalls, etc.).
- Good knowledge at Ethernet & Fibber-Optic Cabling (termination and testing).
- UAE Driving License (Light Vehicle) preferable.
- Bachelor Degree Computer Science or Information Technology or equivalent.
- CCNA, MCSE Certification preferred.
**Education**:
- Bachelor's (required)
**Experience**:
- IT Administration: 3 years (required)
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