Door Attendant

7 months ago

Dubai, United Arab Emirates Kerzner International Resorts Full time

Door Attendant
(6390)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**

Gives a warm welcome to each guest arriving and entering the hotel, with a smile and by name if known and a sincere farewell to each guest departing from the hotel and inviting them to return.

**Key Duties And Responsibilities**
- Gives a warm welcome to each guest arriving and entering the hotel, with a smile and by name.
- Bids a sincere farewell to each guest departing from the hotel and inviting them to return, with a smile and by name if known.
- Calls for taxis and open car doors for guest.
- Assists guest with unloading and loading of luggage.
- Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
- Coordinates and controls the traffic in front of the main entrance making sure that no unauthorized vehicles are parked.
- Complies with the hotel’s health, safety and hygiene policy and maintain high grooming standards.
- To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls
- To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility
- To be fully aware of all hotel policies, procedures and government rules & regulations and to maintain good relations with the police and other local authorities at all times To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.

**Skills, Experience & Educational Requirements**
- Minimum Secondary School Graduate
- 1 year in similar position in a five start hotel.
- Strong orientation towards customer service
- Highly organized and proactive and be able to meet deadlines in a fast-paced environment
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Customer focused
- Team work
- Interpersonal skills

Join a team that is _warm_, _caring_, _connected_ and _empowered_ to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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