Door Attendant

2 weeks ago

Dubai, United Arab Emirates Kerzner International Resorts Full time

Door Attendant
(11595)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**

Gives a warm welcome to each guest arriving and entering the hotel, with a smile and by name if known and a sincere farewell to each guest departing from the hotel and inviting them to return.

**Key Duties and Responsibilities**
- Give a warm welcome to each guest arriving and entering the hotel, with a smile and by name.
- Bids a sincere farewell to each guest departing from the hotel and invites them to return, with a smile and by name if known.
- Calls for taxis and open car doors for guests.
- Assists guests with unloading and loading of luggage.
- Assists and coordinates with the valet attendants to ensure a clean and free driveway.
- Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
- Open the car door for all guests arriving at or leaving from the main entrance in a polite and courteous manner and greet them with a warm smile.
- Escorts guests upon arrival to the reception desk for check-in if possible.
- Coordinates and controls the traffic in front of the main entrance making sure that no unauthorized vehicles are parked.
- Assists Bell Attendants when necessary with their tasks.
- Maintains a high level of knowledge about Bab Al Shams Resort facilities and services as well as Dubai and other Kerzner properties to be equipped to answer guest enquiries and questions.
- Maintains a record of tasks in the applicable forms or Log books.
- Adheres of the hotel’s fire and emergency procedures.
- Complies with the hotel’s health, safety and hygiene policy and maintain high grooming standards,
- Reports for duty punctually wearing the correct uniform and name badge at all times.
- To adhere to the section’s Standard Operating Procedures at all times
- To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls.
- To be aware of local market competition, monitor trends within the industry and make suggestions on how these could be implemented in our resort
- To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
- To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.
- To be fully aware of the hotel’s credit policy and to make sure that all Concierge employees on duty are, too, and are adhering to all aspects of the credit policy at all times
- To be fully aware of all hotel policies, procedures and government rules & regulations and to maintain good relations with the police and other local authorities at all times

**Experience & Educational Requirements**
- Completed Secondary School education
- 1 year in a similar position in a five-star hotel.
- Basic computer knowledge
- Highly organized and proactive and be able to meet deadlines in a fast-paced environment
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Customer focused
- Teamwork
- Interpersonal skills

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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