E-commerce Manager

6 days ago


Dubai, United Arab Emirates MissPalettable Full time

Would you like to be part of a growth story in a fast-growing startup? Our mission is to clean up beauty fans vanities and add on clean beauty to their regime.

*WHAT YOU'LL BRING TO THE TEAM:*
- Innovative Mindset: A forward-thinking approach to e-commerce with a passion for staying ahead of industry trends and implementing new technologies.
- Customer Focus: A deep understanding of customer needs and behaviors, with a commitment to enhancing the customer experience at every touchpoint.
- Analytical Skills: Strong ability to analyze data and translate insights into actionable strategies that drive growth and improve performance.
- Collaboration: Excellent teamwork skills, with the ability to work cross-functionally and build strong relationships with internal and external stakeholders.
- Problem-Solving: A proactive problem-solver who can identify issues and implement solutions quickly and effectively.
- Leadership: Strong leadership and project management skills, with the ability to inspire and guide a team towards achieving business objectives.
- Passion for Learning: An eagerness to continuously learn and grow, staying updated with the latest in e-commerce, digital marketing, and customer engagement strategies.

*RESPONSIBILITIES:*

Your responsibilities will include, but are not limited to:

- **E-commerce Strategy:* D*evelop and execute comprehensive e-commerce strategies to drive online sales, increase conversion rates, and maximize customer lifetime value.
- **Website Management**: Oversee the daily operations of our Shopify store, ensuring optimal performance, user experience, and functionality. Work closely with our tech team to manage product development, site updates, and enhancements to improve the customer journey and conversion rate.
- **Loyalty & Referral Programs: Design and implement customer loyalty programs to increase retention and reward repeat customers. Monitor and analyze the effectiveness of loyalty initiatives to ensure they align with business goals.
- **Data Analysis**: Utilize web analytics tools to track, analyze, and report on key performance metrics. Provide actionable insights to inform decision-making and optimize marketing efforts.
- **Customer Experience**: Ensure a seamless and engaging shopping experience for our customers. Manage customer feedback and work with the customer support team to resolve issues and improve satisfaction.
- **Inventory Management**: Coordinate with the operations team to manage inventory levels, product listings, and order fulfillment. Ensure timely updates of product availability and pricing.

*QUALIFICATIONS:*
- Proven experience (3+ years) in e-commerce management with a Shopify-based store
- Strong understanding of digital marketing channels, tools, and best practices.
- Proficiency in data analysis tools and web analytics platforms (e.g., Google Analytics) and SEO/SEM techniques.
- Knowledge of customer loyalty programs and strategies.
- Excellent project management skills with the ability to prioritize and manage multiple tasks.
- Strong organizational and project management skills.
- A passion for e-commerce and a continuous improvement mindset.
- A passion for the beauty industry as well as sustainability.



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