Collections Agent
5 days ago
Collections Agent
**Role : Collections Agent**
**Location**:Dubai**
**Role Purpose**:
**Key Metrics**
- Knowledge of market and industry characteristics
- Strong collection experience
- Well-developed verbal, written and interpersonal skills
- Interviewing techniques to obtain factual information
- Office practices and procedures and record keeping practices.
- Strong customer service skills
- Strong call center experience
- Give the customer the message in a short time
- Strong phone skills
- Strong math aptitude
- Strong Ability to multi tasks
- Strong relationship management skills
- Computer literacy
- Fluent in English and Arabic
**Key Accountabilities of the role**
- Prepare a plan to call the customers in coordination with the collection team leader.
- Check the customers who do not pay their due payments
- Review the customers list and make priorities for calling them based on the team leader instructions
- Review the customer's account and information and prepare notes or questions if available
- Call the customers based on priorities and instructions
- Contact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessary
- Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment
- Negotiate agreements and settlements within established guidelines
- Update customer information, tracks and documents into customer interface system after each call
- Record the results of the call regarding the payments or deferring it
- Compare the percentage of performed calls with the planned ones
- Discuss the main issues with the team leader
- Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and units
- Provide feedback to the team leader and the collection manager with the information on customers if required.
**Specialist Skills / Technical Knowledge Required for this role**:
- knowledge of the banking industry and their products and services
- A university degree
- Collection Experience 5 years+
Job ID 300002178331033
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