Account Management Associate

2 weeks ago

Dubai, United Arab Emirates Pfizer Full time

Position Summary

The Account Management Associate (AA) is responsible for developing long-term, mutually beneficial relationships with specific rising and growth accounts in order to represent Pfizer in these accounts and meet our strategic goals while optimizing value for both organizations.
- Support in the development of an 'Account Management' mindset within the organization to drive early and continuous access of Pfizer's innovative medications in identified key accounts.
- The AA is responsible to proactively address and manage customer needs in coordination with all relevant stakeholders in a highly responsive manner. He/ She must be able to identify root causes and coordinate Pfizer actions for resolution using new and previously developed tools
- He/ She must demonstrate and have Pfizer-wide view rather than a line/product view to leverage complete portfolio

Position Responsibilities
- Identify customers including those that influence network and decision making.
- Connect and communicate multiple insights from various stakeholders to develop an account plan of action.
- Disseminate information via multi
- and omnichannel communication in the customer target group via the customer preferred channel(s).
- Ensure customer support by engaging with customers through both in-person and virtual interactions.
- Problem-solve complex account or institution challenges related to billing and product procurement with stakeholders.
- Analyze current contracts, identify opportunities, and support in building innovative contracts with the relevant stakeholders and execute contracts with customers.
- Respond to customer requests by connecting with cross functional team experts to provide responses and input.
- Arrange meetings to support communication and education related to assigned disease areas.
- Bring customers together to progress areas of mutual interest related to our therapy areas (e.g. to establish and optimize cross-sectoral and cross-specialty referral structures).

Customer Management & Partnerships:

- Ensure the development of a customer focused organization - ‘Put the customer at the centre of what we do’. Proactively anticipate and deliver on customer needs in close coordination with all internal stakeholders (marketing, medical, enablers etc.)
- Represent customer needs in building Pfizer strategy and investments across all customer groups.
- Establish, maintain and leverage quality relationships with current and emerging customers. Recommend and build partnerships in areas that will help Pfizer obtain greater market access.
- Work with the manager to propose and enact Partnership Plans, which need to be updated at a minimum of twice annually.
- Be the face of Pfizer for all customer requests & complaints and manage with internal Pfizer stakeholders as appropriate.
- Acquire and enhance Pfizer access and visibility to policy making in allocated accounts.
- Have a complete understanding of Decision-Making Process and Decision-Making People:

- Maintain up-to-date details and map of formal decision makers and decision-making process for each allocated account and update the information and map quarterly.
- Partner with Pfizer stakeholders to leverage Pfizer activities and investment
- Be completely informed and educated on the account framework, priorities, challenges, policies and procedural changes of each relevant institution.
- Report and coordinate Pfizer response accordingly to sustainably position Pfizer portfolio access over the long-term.

Operation Excellence / Business Coordination Objectives:

- Build, track annual strategic objectives and report progress quarterly for allocated customers and accounts - such as gorwth accounts, managed care, insurance firm etc.
- Build, track annual sales objectives and report progress quarterly for allocated customers and accounts such as key account, managed care etc.
- Support in Building account profitability model to support BU leads on account-based investment decisions.
- Coordinate the different sales activities and programs inside certain accounts among the different team members.
- Support the development and implementation of customer management tools e.g. targeting, key account management
- Ensure that customer focus is built into BU / country organization learning and development programs.
- Serve as a champion of the customer focused organization and a resource to encourage Customer Centric Services (CCS) through learning and development and informal coaching.

Responsible for post registration product enlisting activity including but not limited to price negotiation, RFQ / Code generation

Collect and maintain robust data for target accounts/distributors/territory
- Consumption of Pfizer products by month
- Stock levels report monthly (at least quarterly)
- Competitive information on prices, consumption, activity, investment etc.
- Share quarterly report with all stakeholders and perform inventory management with the data

Ensurin

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