Collections Manager

3 weeks ago


Dubai, United Arab Emirates Direct Service's Group-DSG LLC Full time

Our company is looking for a Collections Manager to join our team.

**Responsibilities**:

- Motivates employees to strengthen the quality of the employees individually and collectively;
- Coordinate and implements collection policies and procedures;
- Conduct 30-60-90-365 day reviews on all employees;
- Administers collections programs, maintaining knowledge of legal requirements and regulations;
- Coordinates new hire training and the completion of a new employee check list;
- Achieves department goals and objectives daily, weekly and monthly;
- Handles and diffuse escalated calls;
- Engage with and manage the relationship with external collectors;
- Facilitate communication and meetings related to customer complaints concerning billing;
- Set and manage delinquency, roll rates and collection efforts to achieve desired results;
- Promptly manage the responses to customer inquiries regarding invoices and/or past due balances.

**Requirements**:

- Ability to quickly learn and retain new procedures;
- Experience with various accounting software systems is helpful;
- Self-starter, able to prioritize, multi-task and to work independently and as a team player;
- Be able to read and comprehend position-specific documents and correspondence;
- Be able to operate a computer, phone and/or equivalent devices;
- Be able to bend at the waist and be mobile when needed;
- Thorough knowledge of Microsoft Word and Excel is a requirement;
- Excellent written and verbal communication as well as presentation skills;
- General accounting knowledge with a strong emphasis on account reconciliations is a plus;

**Job Types**: Full-time, Permanent

**Salary**: AED4,000.00 - AED6,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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