Head of Travel and Tourism

4 months ago


Dubai, United Arab Emirates Legend Holding Group Full time

The Head of Travel and Tourism is responsible for the strategic leadership and management of all travel and tourism-related activities within the organization. This role involves developing and executing strategies to enhance the travel and tourism business, managing a team, and ensuring a high level of customer satisfaction.

**Key Responsibilities**:
**Strategic Planning**: Develop and implement a comprehensive strategy to drive the growth and profitability of the travel and tourism department in alignment with the organization's goals and objectives.

**Team Leadership**: Lead and manage a team of travel professionals, including travel agents, tour guides, and support staff. Provide coaching, guidance, and support to ensure team members excel in their roles.

**Product Development**: Continuously evaluate and enhance travel packages, tours, and services to meet changing customer preferences and market trends.

**Supplier Relationships**: Build and maintain strong relationships with travel suppliers, including airlines, hotels, transportation providers, and tour operators. Negotiate contracts and pricing agreements to ensure competitive offerings.

**Customer Experience**: Ensure exceptional customer service by setting and maintaining high service standards. Address customer inquiries, complaints, and issues promptly and effectively.

**Financial Management**: Develop and manage budgets, monitor expenses, and implement cost-effective measures to maximize profitability. Analyze financial data and provide regular reports to senior management.

**Compliance**: Stay up-to-date with industry regulations and standards related to travel and tourism. Ensure the organization complies with all relevant laws and regulations.

**Marketing and Promotion**: Collaborate with the marketing department to create and execute marketing campaigns, advertising strategies, and promotions to attract and retain customers.

**Risk Management**: Identify and mitigate potential risks associated with travel operations, including safety and security concerns. Implement crisis management plans and procedures.

**Market Research**: Conduct market research to identify emerging trends, customer preferences, and competitive offerings. Use data to make informed decisions and adapt strategies accordingly.

**Qualifications**:

- Bachelor's degree in Business, Hospitality Management, or a related field. Master's degree is a plus.
- Proven experience in travel and tourism management, with a minimum of 10 years in a leadership role.
- Strong knowledge of the travel industry, including market trends and competition.
- Excellent leadership and team management skills.
- Exceptional communication, negotiation, and interpersonal abilities.
- Financial acumen and budget management experience.
- Proficiency in travel booking systems and relevant software.
- Strong problem-solving and decision-making skills.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- A passion for travel and a commitment to delivering outstanding customer experiences.



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