IT Coordinator

**IT Systems Coordinator**

**Location : Dubai**

**Qualifications**:

- Degree in IT related field
- Networking Professional
- System Engineer
- Systems Administrator
- With over 3 years’ experience working as employee or consultant in medium sized (50+employees) organization handling the above.
- UAE Light Vehicle Driving License

**Key Role**:
To provide operational IT and telecommunication support for the technology based infrastructure of the existing and rapidly growing organisation. To develop with the business, coordinate with third party suppliers and service providers to support the future growth of the business and its users.
- Manage and supervise Head Office Infrastructure : support and maintain the Company’s IT systems, hardware and operational software
- Provide effective desktop support to all end users; develop and execute support activities for users
- Provide ‘on call’ user support for end users day to day IT problems
- Coordinate with third party service providers to resolve IT related faults quickly and efficiently, without disruption to business operations
- Maintain and strengthen IT Infrastructure (systems, hardware and software) for all business locations, including (but not limited to spa branches, salon branches, other remote locations as required)
- Installation, configuration and administration of servers and workstations
- Troubleshooting Windows and active directory
- Coordinate with third party service providers for the troubleshooting of ERP and Spa Software, and other systems and software as approved for business use
- Coordinate with third party service providers to manage system, hardware and software upgrades on the servers
- Project Management, planning and implementation of IT projects for Head Office, branch locations and any other company approved outstation site
- Handle critical situations, (Disaster Recovery of the Server, Switch / Router link failures).
- Troubleshooting of networking problems, both LAN, WAN and VPN
- Configure all necessary routing and effectively switch services to ensure connectivity across all branches
- Communicate unresolved or recurring problems with third level support teams and ISPs
- Configuration and administration of network printers
- Liaise with local / international vendors with regards to existing IT support contracts for supporting servers / workstations & IT infrastructure.
- Conducting presentations, attending business meetings, preparing business reports, giving training to new users

**Essential Skills Required**:

- High computer literacy through education, proven experiences and ongoing self-development.
- Strong inter-personal skills and communication skills, and the ability to effectively communicate with a wide range of individual and constituencies in a diverse situations.
- Proven problem solving skills and capabilities
- Up to date knowledge about relevant IT systems, hardware and software
- Able to work to budgets and systematically problem solve with cost effective solutions
- Willingness, flexibility and adaptability to work under pressure and to tight deadlines, working a flexible schedule as directed by the business needs
- Willingness to be on call 24/7 as per business requirement
- Analytical, strategic thinker with excellent documentation skills
- Proven experiences in project management, with the ability to strategically and practically implement in day to day operations

This job description is to be used as a guideline of the job holders’ main areas of responsibility, however this list is not limited to the above or exhaustive; this job description may be added to or amended from time to time, to support business needs. The job holder acknowledges, agrees to and understands the intentions of this job description. The job holder signs this job description to indicate their agreement and understanding of the reporting hierarchy, job purpose and responsibilities, and essential skills and requirements, which are necessary to perform the job to a satisfactory standard and level.
- **Must be ready and willing to work nights, weekends, holidays and attend emergency calls 24/7**

**Salary**: From AED1.00 per month