Customer Experience Continuous Improvement Manager

Customer Experience Strategy:Develop and execute the customer experience improvement strategyaligned with the organization's goals, ensuring aconsistent and seamless experience across alltouchpoints.Data Analysis: Utilize customerfeedback, survey responses, and other relevant data to identifytrends, patterns, and areas for improvement. Use quantitative...

1. Customer Experience Strategy: Develop andexecute the customer experience improvement strategy aligned withthe organization's goals, ensuring a consistent andseamless experience across all touchpoints.2. Data Analysis: Utilize customer feedback,survey responses, and other relevant data to identify trends,patterns, and areas for improvement. Use...

3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...

3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...

Do you want to work for a company that offers **competitive compensation and benefits**, a **diverse and inclusive work environment,** opportunities for **learning and growth**, and is committed to **sustainability **and **innovation**? If yes, then Eaton is the place for you! Eaton’s electrical engineering services team offers a comprehensive portfolio...

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...

As a customer experience manager, you will play a pivotal role in ensuring a positive and seamless customer journey across all touchpoints with the company. You will ensure the smooth operation of the Call Center, handle the training for new joiners and make sure teams are up to standard on all Customer Experience related topics. **Job Responsibility**. -...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

**Job Title**: Customer Service Manager/Team Lead **Company**: Real estate developer **Location**:Dubai **Job Summary**: The Real Estate Customer Service Manager is responsible for leading the customer service team to ensure high levels of customer satisfaction and loyalty. This role involves managing client interactions, resolving inquiries and...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services...

*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

**Justlife** is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? Take over a key role as an...

**Job Summary**: At KAIZEN Asset Management Services, the Customer Experience Manager is essential in ensuring exceptional customer interactions and overall satisfaction. This role focuses on enhancing the customer journey through quality management, effective training, and continuous improvement, aligning with our commitment to excellence and...

**Company Description** Our client is the premier mobile personal training company in the UAE, known for transforming lives through their unique approach to fitness, nutrition, and accountability. Our client’s team of 55 professional coaches has helped over 1,000 clients achieve physical, emotional, and mental well-being. Our client’s mission is to...

Job Purpose: A first-of-its-kind training facility in Dubai, the Emirates Flight Training Academy (EFTA) is located in Dubai South, Dubai World Central (DWC). With its unique facilities and resources, Emirates Flight Training Academy offers the opportunity to learn to fly in the most advanced flight training academy in the world. Our fully-operational...

**_Job Description:_** - _Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention._ - _Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and opportunities to exceed customer expectations._ - _Collaborate with...

We're on the hunt for a Customer Experience expert who's all about creating unforgettable client experiences! If you're someone who thrives on guiding and inspiring a team to go above and beyond, we’d love to meet you. In this role, you'll be the go-to person for ensuring our clients have the smoothest, most enjoyable journey with us every step of the way....

At Teads, we value the experiences that our clients have with our brand at every step. We believe that: - Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients. - The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is...

Dubai, United Arab Emirates Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings...