Manager - Process Improvement

2 weeks ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Al-Futtaim Group Finance Shared Service Centre (FSSC) is currently seeking a finance professional to join their team in the capacity of Manager - Process Improvement.

**JOB PURPOSE**

As a critical member of FSSC Process Improvement team - to support process improvement lead on delivering reporting and analytical support;
- Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management
- Review operational reports and provide analytical & presentation support to FSSC head and FSSC transformation head
- Ensure that the data integrity is of highest quality, timely and accurate
- Support FSSC tower heads in optimization of business reporting
- Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.)
- Drive SLA performance governance and reporting for FSSC
- Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team

**KEY ACCOUNTABILITIES**

**Data management, reporting and analysis**
- Responsible to generate, maintain, consolidate and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R
- Analyze data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
- Ensure that reports are contextual - provide information based on target audience
- Circulate reports to FSSC internal & external customers (e.g. CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
- Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads
- Supervise information gathering process and consolidation of the input received from respective towers. Also Check the data received for consistency with the underlying business assumptions and prior period performances

**Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)**
- Prepare & review KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions.
- Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
- Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
- Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team

**Technical Leadership**
- Closely work with IT demand manager to ensure reports are being automated and available on real time basis
- Proficient in working on RPA tools e.g. Automation Anywhere, Blue Prism and Excel VBA
- Ability to work on Big data analytics and system integration

**People management**
- Ensure adequate guidance and training of team members to meet service delivery targets
- Responsible for attrition management and timely backfills

**QUALIFICATIONS, EXPERIENCE, & SKILLS**

Education Qualification:

- Professional accounting qualification - MBA Finance, Inter CA, ACCA or equivalent
- Excellent in MS Excel, VBA, Robotic Process Automation, Alteryx, Tableau, Power BI, Power Point presentation
- Excellent Coordination and stakeholder management skills
- Excellent on working with large amount of data (Big Data) with multiple sources

Minimum Experience and Knowledge:

- Minimum 8-10 years’ relevant experience within a large organization at managerial level

Job-Specific/Technical Skills required to complete the tasks:

- Strong Analytical, process oriented, good communication and presentation skills, exposure to ERP. (Preferably SAP) and SAP BW/ BI/ BPC with Robotic Process automation, Alteryx, Tableau & MS VBA

Behavioral Competencies:

- Should be able to plan and prioritize tasks, persuasive skills, Kaizen attitude, Self-motivated; and a strong team player

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