Sales Manager

6 months ago

Dubai, United Arab Emirates Hyde Hotel Dubai Full time

Company Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind.

HYDE HOTEL DUBAI

Hyde Hotel Dubai, part of the world-leading Accor and Ennismore group, is the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.

Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo are designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by Tristan Plessis Studio.

**Job Description**:
Responsible for leading and motivating junior team members to ensure yearly sales budget is achieved and surpassed. Responsible for adhering to the management standards and quality guidelines in the Department set by the Director of Sales.

KEY ROLES & RESPONSIBILITIES

FINANCIAL:

- To assist during preparation of the yearly revenue & expense budget.
- To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

ADMINISTRATIVE:

- To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the Director Of Sales.
- To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centers.
- To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.

OPERATIONAL:

- To respond to all inquiries within 24 hours.
- To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
- To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
- To follow up on lost business and bring information about them to the knowledge of the department superior.
- To negotiate with all customers and send out offers/contracts regarding individual and group business.
- To contribute to following the conversion ratio of the Group Department.
- To be aware of all market trends and share it to team so that a collective action can be implemented.
- To plan and arrange business trips to expand market awareness of the brand in key source markets.
- To attend the international fairs, roadshows maintain and build strong relations during these events.
- To consistently interact with key clients focusing on high profile guests.
- To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
- To come prepared on weekly Sales and Revenue meetings
- To build and maintain good relations with all Accor & Ennismore Regional and Global Sales Offices.
- To be aware of all fire, health, safety, emergency and security procedures in the hotel.
- To keep the Director Of Sales promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
- To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
- To ensure strict confidentiality of information in the Department and Hotel.
- To carry out duties, projects and other assignments as required by Director Of Sales

**Qualifications**:
PERSONAL ATTRIBUTES
- Good understanding of luxury & lifestyle market
- Good understanding of all hotel departments
- Professional sales and presentation skills
- Must have strong interpersonal skills with attention to details
- Strong written and verbal communication skills
- A team player with a positive attitude
- Strategic thinking combined with the ability to move strategy to action
- Problem solving skills
- Managerial / Leadership skills
- Self-motivated, creative and confident, with a highly energetic

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