Dark Store Supervisor

2 weeks ago


Dubai, United Arab Emirates M B S Management Consultancy Full time

The Dark Store Supervisor is responsible for overseeing the day-to-day operations of a dark store, a retail facility dedicated to fulfilling online orders rather than serving walk-in customers. This role involves managing staff, ensuring efficient order processing, maintaining inventory accuracy, and implementing best practices to optimize store operations.

**Key Responsibilities**:

- **Order Fulfillment**:

- Supervise and coordinate the picking, packing, and shipping processes to ensure orders are processed accurately and in a timely manner.
- Monitor order accuracy and resolve any discrepancies or issues that arise.
- **Staff Management**:

- Lead, train, and motivate a team of employees, including pickers, packers, and other support staff.
- Schedule shifts, manage employee performance, and address any staffing issues.
- **Inventory Management**:

- Oversee inventory control, including stock levels, replenishment, and organization of products.
- Conduct regular inventory audits to ensure accuracy and reduce discrepancies.
- **Operational Efficiency**:

- Implement and monitor processes to enhance efficiency in order fulfillment and overall store operations.
- Analyze performance metrics and identify areas for improvement.
- **Quality Control**:

- Ensure that all orders meet quality standards before shipment.
- Address any quality issues and implement corrective actions as needed.
- **Health and Safety**:

- Maintain a safe and clean working environment in compliance with health and safety regulations.
- Conduct regular safety training and enforce safety protocols.
- **Technology and Systems**:

- Utilize warehouse management systems (WMS) and other technologies to streamline operations.
- Troubleshoot and resolve any issues with technological systems used in order processing.
- **Customer Service**:

- Address any customer inquiries or issues related to order fulfillment, working closely with customer service teams as needed.
- Ensure that all customer orders are processed in a way that enhances overall customer satisfaction.

**Qualifications**:

- High school diploma or equivalent; associate’s or bachelor’s degree in business management, logistics, or related field preferred.
- Previous experience in retail management, warehouse operations, or a similar role.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Proficiency with warehouse management systems and other relevant technology.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Knowledge of health and safety regulations and practices.

**Job Types**: Full-time, Permanent

Pay: Up to AED7,000.00 per month

Application Question(s):

- What is your expected salary?
- What is your notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Store/Warehouse/Fulfillment Center Supervisor: 4 years (required)

**Location**:

- Dubai (required)



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