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Automobile Service Advisor

1 month ago

Dubai, United Arab Emirates Apex Group Full time

**Position Overview**:
The Automobile Service Advisor specializing in insurance serves as a vital link between customers, the service department, and insurance companies. This role requires technical knowledge of vehicles, excellent customer service skills, and a thorough understanding of insurance processes related to vehicle repairs and claims.

**Key Responsibilities**:

- Greet customers and understand their vehicle service needs and insurance claims.
- Explain repair processes, timelines, and associated insurance procedures.
- Provide regular updates on the status of repairs and claims.
- Liaise with insurance adjusters to ensure claim approvals.
- Prepare and submit necessary documentation for insurance claims (e.g., estimates, invoices, and photos).
- Ensure compliance with insurance policies and guidelines.
- Communicate customer and insurance requirements to the service team.
- Monitor repair schedules and ensure timely delivery of vehicles.
- Oversee the quality of repair work to meet both customer and insurance standards.
- Maintain accurate records of customer interactions, repairs, and claim processes.
- Generate detailed estimates for repair costs and communicate them effectively.
- .Address customer concerns and resolve issues promptly.
- Act as a mediator between customers, insurance companies, and the service team.

**Qualifications and Skills**:

- **Educational Requirements**: Diploma or degree in Automobile Engineering **Experience**:

- 4+ years of experience in automobile service or insurance-related roles.