Field Learning Manager, International

2 weeks ago

Abu Dhabi, United Arab Emirates Inspire Brands Full time

To influence Licensees to implement sound learning systems and influence learning organization infrastructure of licensees which result in Operational excellence. This may include coaching Licensees to establish an appropriate infrastructure, certifying their delivery of Inspire Brands provided learning material, facilitating developmental and technical training curriculum, and consulting as Licensees analyze and act to improve their training tools and delivery.

To partner with the Inspire Brands team to establish an Operations focused culture, identify training needs within Inspire Brands as well as the licensee community, recommend and implement solutions that result in meeting our operating income, guest service, growth, and comp sales goals.

**RESPONSIBILITIES**
- Facilitates enrollment into and delivery of Brand Training as a train the trainer, certifying attendees to replicate appropriately within their organizations
- Supports new licensees as they adjust and deliver all components of Brand Training at new restaurant opens and as they establish learning systems and infrastructure
- Consults with Inspire Brands team to identify organizations ready to grow and/or gaps in readiness and participates as part of that team to coach Licensee to address
- Coordinates and facilitates international curriculum and region-specific training classes
- Through their influence, drives implementation/integration of INSPIRE BRANDS, INC Learning systems and tools
- Collaborates with Field Operations Team and a Licensee’s organization to assess operations and learning systems, identify needs, make recommendations, and lead/coach appropriate learning activities to close gaps
- Recommends appropriate non-Inspire Brands tools and resources in an appropriate way, in order to foster the licensees’ success developing people, creating a guest first culture and driving profitability
- Documents and provides behavior-based feedback, verbally and in writing, along with recommendations to increase knowledge or improve performance
- Partners cross functionally to create quality learning programs consistently using effective adult and generational learning principles
- Collects and influences Licensees to calculate training and people metrics
- Manages personal expenses and follows all policies and required administrative procedures
- Leads a variety of projects as the point person on the team

**EDUCATION AND EXPERIENCE QUALIFICATIONS**
- Minimum: Bachelor’s Degree or equivalent certification in Communications, Learning Design, Human Resources, Organizational Development, Business, or field related to understanding human behavior
- 5 Years Restaurant and/or retail Training
- 2 Years Restaurant Operations Experience

**REQUIRED KNOWLEDGE, SKILLS or ABILITIES**
- Written and verbal communication skills
- Organization, planning, and project management skills
- Consulting, influencing and coaching skills
- Computer skills - Office Suite (Microsoft Word, Excel, and PowerPoint), Skype, Zoom, Teams, Learning Management Systems
- Fluent in English
- Fluent in Arabic preferred
- Dealing with Ambiguity
- Understanding learning design
- Adaptability
- Relationship Management Focus
- Execution focus
- Building Effective Teams
- Interpersonal Relationships and Influence
- Passion for Results
- Conflict Management
- Communication
- Global Mindset
- Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide._
- We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences._

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