Restaurant Reservations Manager

6 months ago


Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

As the Reservations Manager of a Restaurant in 4-star hotel, you will oversee all aspects of the reservations, ensuring the efficient and effective management of room bookings, revenue optimization, and guest satisfaction. We are seeking a dynamic and experienced individual with strong leadership skills and a passion for delivering exceptional service to guests.

**Key Responsibilities**:

- Manage the day-to-day operations of the reservations department, including overseeing reservations agents, scheduling staff, and monitoring performance to ensure departmental goals are met.
- Develop and implement strategies to maximize room revenue and occupancy, including pricing strategies, inventory management, and distribution channel optimization.
- Monitor reservation trends, analyze booking patterns, and identify opportunities to drive revenue growth and increase market share.
- Ensure accuracy and consistency in reservation data, including room rates, availability, and guest preferences, across all booking channels and platforms.
- Train and coach reservations staff on reservation procedures, product knowledge, and upselling techniques to enhance guest experiences and maximize revenue potential.
- Collaborate with the sales and marketing team to develop promotions, packages, and special offers to attract guests and drive reservations.
- Maintain relationships with third-party booking channels, travel agents, and corporate clients, negotiating contracts and commissions as needed.
- Stay informed about industry trends, technological advancements, and competitor strategies related to reservations and revenue management, and incorporate best practices into departmental operations.
- Prepare and analyze reports on reservation performance, revenue metrics, and market trends, presenting findings and recommendations to senior management.
- Handle escalated guest inquiries, complaints, and reservation issues, ensuring timely and satisfactory resolution to maintain guest satisfaction and loyalty.

**Qualifications**:

- Bachelor's degree in Hospitality Management, Business Administration, or related field required; additional certification in revenue management or hospitality industry preferred.
- Minimum of 2 years of experience in reservations management or revenue management, preferably in a hotel or hospitality environment.
- Strong understanding of reservation systems, distribution channels, and revenue management principles, with proficiency in hotel property management systems.
- Excellent analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop strategic initiatives to optimize revenue and profitability.
- Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a team, build relationships with stakeholders, and collaborate effectively across departments.
- Excellent communication skills, both verbal and written, with the ability to present complex information in a clear manner.
- Proven track record of achieving revenue targets, implementing successful strategies, and driving continuous improvement in reservation operations.
- Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.

Application Question(s):

- What is your Salary expectation?



  • Dubai, United Arab Emirates SOHO Luxury Restaurant Full time

    Our restaurant is seeking a Reservation Agent to join our front-of-house team! If you have excellent communication skills, enjoy working with people, and are passionate about providing exceptional customer service, we'd love to hear from you. **Responsibilities**: Confirm and update reservations in our booking system Handle guest inquiries regarding...

  • Group Reservations

    2 weeks ago


    Dubai, United Arab Emirates SOHO Luxury Restaurant Full time

    **Group Reservations / Hostess Manager for a restaurant** As a Reservations / Hostess Manager, you are responsible for managing the Reservations and Hostess Department and promoting a helpful and professional image to our guests; whereby your role will include key responsibilities such as: **Responsibilities**: Give full cooperation to any customer...


  • Dubai, United Arab Emirates SWOT Hospitality Full time

    Swot Hospitality is looking for a detail-oriented restaurant reservation agent to assist our guests with their restaurant reservation needs. You will provide various planning and booking services, including answering guests' questions, making suggestions, providing restaurant details and dress codes, and taking all the necessary information to complete...

  • Restaurant Hostess

    3 months ago


    Dubai, United Arab Emirates SIRAJ RESTAURANT & CAFE Full time

    Location: AL Quoz1 **Job Description**: Warmly welcome and greet guests as they arrive. Assist in managing table reservations and seating arrangements. Provide guests with menus and inform them about daily specials. Escort guests to their tables and ensure they have a comfortable dining experience. Handle guest inquiries, reservations, and requests...

  • Reservations Manager

    4 weeks ago


    Dubai, United Arab Emirates Birds Restaurants Full time

    We are looking to hire an experienced 'Guest Reservations Manager' for our newly opening Bar in Dubai **Salary**: AED 13,000-AED 15,000 + tips + Service charge Work Location: Dubai Pay: AED14,000.00 - AED15,000.00 per month Application Question(s): - Are you in Dubai? - Name the restaurants you have worked with? - What is your notice period? - What all...


  • Dubai, United Arab Emirates OSH Del Mar Restaurant Full time

    MMG Hospitality is looking to extend its portfolio of reputable and upscale F&B outlets with another restaurant (Italian cuisine) that is soon to open in Dubai. **Expected responsibilities include (but are not limited to)**: - Develop and maintain effective revenue management and up-selling processes to maximize revenues per cover. - Ensure restaurant...

  • Restaurant Manager

    3 months ago


    Dubai, United Arab Emirates Asma Restaurant Khawaneej Walk Full time

    Recruiting, training and supervising staff. - Agreeing and managing budgets. - Creating staffing rotas. - Ensuring compliance with licensing, hygiene and health and safety legislation. - Handling customer enquiries and complaints. - Taking reservations. - Greeting and advising customers. - Problem solving. - Preparing and presenting staffing/sales reports. -...

  • Restaurant Hostess

    7 months ago


    Dubai, United Arab Emirates ART& DINE RESTAURANT Full time

    **RESPONSIBILITIES**: - Greet guests as they enter the restaurant and provide a warm welcome - Being able to explain the overall information about our venue and concept. - Taking reservations over the phone and through other platforms - Answering the phone to all external calls following company standard procedure - Seat guests to their tables and provide...

  • Restaurant Hostess

    6 months ago


    Dubai, United Arab Emirates Reif Kushiyaki Restaurant LLC Full time

    We are seeking a friendly and organized individual to join our team as a Restaurant Hostess. The hostess will be responsible for greeting guests, managing reservations, seating guests, and providing general assistance to ensure a pleasant dining experience. Key Responsibilities: - Greet guests warmly as they enter the restaurant. - Manage reservations and...

  • Restaurant Hostess

    3 months ago


    Dubai, United Arab Emirates Salmontini Dubai Restaurant L.L.C Full time

    **Job Overview**: As a Restaurant Hostess, you will be responsible for creating a warm and welcoming atmosphere for our guests from the moment they arrive at our restaurant. Your primary role will be to support the front-of-house operations, ensuring seamless coordination between the dining room staff and providing exceptional customer service to enhance...

  • Restaurant Hostess

    4 months ago


    Dubai, United Arab Emirates Tigrus Restaurant Holding Full time

    **About the Job**: Tigrus International Restaurant Holding is looking for charming, confident & friendly - Hostess, who wants to grow with us and in restaurant business. This Casual dining restaurant holding provides Italian & Georgian cuisines. **Responsibilities**: - To provide the perfect service experience for every guest by ensuring they will feel...

  • Restaurant Hostess

    6 months ago


    Dubai, United Arab Emirates Tigrus Restaurant Holding Full time

    **About the Job**: Tigrus International Restaurant Holding is looking for charming, confident & friendly - Hostess, who wants to grow with us and in restaurant business. This Casual dining restaurant holding provides Italian & Georgian cuisines. **Responsibilities**: - To provide the perfect service experience for every guest by ensuring they will feel...

  • Reservations Manager

    2 months ago


    Dubai, Dubai, United Arab Emirates The Team Builders Full time

    Our client, a leading luxury fine dining restaurant & lounge in Dubai, is seeking an experienced Reservations Manager to oversee the reservation system and ensure seamless service.Develop and implement reservation policies and procedures to guarantee smooth operations.Train and mentor staff on the reservation system and provide ongoing support.Monitor guest...

  • Restaurant Supervisor

    6 months ago


    Dubai, United Arab Emirates Grinders Restaurant Full time

    **Restaurant Supervisor** - **We Are Expecting**: - take responsibility for the business performance of the restaurant - analyse and plan restaurant sales levels and profitability - organise marketing activities, such as promotional events and discount schemes - prepare reports at the end of the shift/week, including staff control, food control and sales -...

  • Restaurant Hostess

    6 months ago


    Dubai, United Arab Emirates VAGA Cafe and Restaurant Full time

    **Qualifications**: - Previous experience in a similar role. - Excellent communication and interpersonal skills. - Ability to handle stressful situations with professionalism. - Strong organizational and multitasking abilities. - Familiarity with reservation software or systems is a plus. - Must be punctual, reliable, and have a positive attitude. **Key...

  • Restaurant Hostess

    6 months ago


    Dubai, United Arab Emirates TBK RESTAURANT Full time

    Greets and welcomes arriving guests - Escorts customers to their tables or the waiting area - Takes reservations and assigns guests on the waiting list - Answers phone calls and customer inquiries - Assists restaurant staff when necessary - Maintains clean and organized tables, chairs, and dining sets - Provides menu and server information Pay: AED4,000.00...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24060286 **Job Category** Reservations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Responsible for the Reservation of Outlet guests, extending them a warm welcome along-with...

  • Restaurant Hostess

    6 months ago


    Dubai, United Arab Emirates La Cala Restaurant LLC Full time

    For a brand new Spanish Fine Dining restaurant located on the rooftop of the Vida Creek Harbour Hotel we are looking for a creative, confident and outgoing individual who thrives in a social setting. As a hostess at La Cala Restaurant, you are the first point of contact for our guests, setting the tone for their dining experience. Your role involves...


  • Dubai, United Arab Emirates Grinders Restaurant Full time

    **Restaurant Supervisor** - **We Are Expecting**: - take responsibility for the business performance of the restaurant - analyse and plan restaurant sales levels and profitability - organise marketing activities, such as promotional events and discount schemes - prepare reports at the end of the shift/week, including staff control, food control and sales -...

  • Restaurant Hostess

    3 months ago


    Dubai, United Arab Emirates Habak al sham restaurant Full time

    required an Arabic Female for our restaurant and cafe a Hostess to work in full time job. +971 529276005 JOB DETAILS: - Welcoming guests to the venue - Providing accurate wait times and monitoring waiting lists - Managing reservations **Job brief** We are looking for a Host or Hostess to join our team and be the first point of contact for our...