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Restaurant Reservations Agent
2 months ago
Swot Hospitality is looking for a detail-oriented restaurant reservation agent to assist our guests with their restaurant reservation needs. You will provide various planning and booking services, including answering guests' questions, making suggestions, providing restaurant details and dress codes, and taking all the necessary information to complete guests' restaurant reservations.
**Reservation Agent Responsibilities**:
- Making reservations for customers based on their various requirements.
- Checking the availability of the restaurant sitting arrangements.
- Helping plan by suggesting suitable set menu for bigger groups.
- Processing payments and sending confirmation details to guests.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions guests might have about the reservation process.
- Up-selling, when appropriate, by informing guests of existing promotions.
- Providing support to guests who may need to amend or cancel a reservation.
**Reservation Agent Requirements**:
- Experience working in sales and in same role preferably in the hospitality or food & beverage industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in microsoft office suite.
- Data entry experience.
- Flexible working hours.
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