Call Center Operations Manager

**Job Summary**: The Call Center Manager is responsible for leading and managing the operations of the call center to ensure the delivery of exceptional customer service. They are responsible for managing a team of customer service representatives, monitoring performance metrics, implementing strategies to improve efficiency and productivity, and ensuring...

**1. Call Center Operator Job Summary** 1.1. You will answer incoming calls from customers who want to place orders, respond to inquiries, process the orders into system, manage complaints, troubleshoot significant customer service problems, and provide general information about product and company. You will be a member of the primary contact team for...

An innovative aesthetic clinic located in Dubai, specializing in providing personalized aesthetic solutions that enhance and rejuvenate natural beauty. Our expert team of professionals utilizes the latest technology and techniques to deliver exceptional results across a comprehensive range of aesthetic services. At Be You, we empower individuals to embrace...

**Job Purpose** The assistant call center manager will support in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes to better support customers. You should have exceptional...

**Job Description: Call Center/Receptionist - La Familia Medical Center** **Position**: Call Center/Receptionist **Location**: Dubai **Experience**: Medical background with Dubai healthcare experience **Responsibilities**: - Manage patient inquiries via phone, providing accurate information. - Schedule appointments and maintain organized patient...

Bachelor's degree in healthcare administration, business management, or related field preferred.Previous experience in a call center environment, preferably in a medical or healthcare setting.Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.Excellent communication skills, both verbal and written, with...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

We are looking for a Call Center Executive to help us supervise and manage the call center employees and activities. You will be required to oversee the happenings of the call center and ensure it is functioning at its best capacity to help our customers. You will also be required to assess performance and give feedback to better the service provided. Your...

Responsibilities - Assist in the formulation of targets for individuals and teams - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting etc. - Ensure...

We are looking for a call center supervisor for a reputed dermatology group in Dubai. **Salary: 10,000-12,000 AED plus premium benefits** - **Must be fluent in Arabic as high volume of calls are from Arabic speaking patients**_ Must have experience in handling hospital/clinic call center **Responsibilities**: - Manages and oversees a team of call center...

Graduate / Post Graduate - Male or Female - Excellent Communication skills - 2+ years of call center management Experience. - Strong reporting skills. **Salary**: AED4,000.00 - AED6,000.00 per month **Experience**: - call center management (required)

Outbound Call Center Agent Philipion Only As an outbound call center agent for a medical center clinic, your primary role is to make outbound calls to patients or potential patients in order to provide information, schedule appointments, and support healthcare services. Key responsibilities: Conduct outbound calls to patients or potential patients in a...

We are looking for a competent **Call center supervisor** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. **Responsibilities** - Working...

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. **Main Job Tasks, Duties and Responsibilities** - research required information using available resources - manage and resolve customer complaints - provide customers with...

Job Qualifications and Responsibilities: Excellent Communication skills Proficient with MS Office and Excel Able to anticipate problems and recommend solutions Able to identify opportunities to improve spa and the working environment Able to complete quality work in an efficient manner Preferably with 7+ UAE Call Center Experience in Hotel and Spa...

We are looking for a Professional, well Dressed,( Female receptionist ) Receptionist Job Responsibilities: - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs visitors by maintaining employee and department...

**Job Designation: Call Center Agent** **Company: Terahertz Marketing.** **Job Brief**:Terahertz Marketing is a company created and developed by dedicated professionals, providing solutions for the modern-day entrepreneur. We are looking for a Call Center Agent that will be the liaison between our company and its current ownership for effectively solving...

**We're Hiring!** We are looking for a **female call center executive** for our client Any nationality UAE Experience as a Call Centre Executive in Healthcare Sector is must **Responsibilities** Manage inbound and outbound calls in a timely manner Provide accurate, satisfactory answers to customer queries and concerns Identify customers’ needs,...

**Responsibilities** Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. - Build sustainable...