Call Center Representative
7 months ago
Call Center duties and responsibilities:
- Plan and implement call center strategy
- Determine targets for call center
- Hire and onboard new call center employees
- Answer staff questions, provide guidance and feedback to team members
- Train new employees
- Onboard new employees
- Ensure a friendly and motivating work environment
- Measure performance with KPIs such as call interruptions, calls waiting, etc.
- Ensure adherence to the company's policies and procedures
- Keep senior management informed about recurring issues or problems
- Prepare monthly, quarterly and annual reports
**Job Types**: Full-time, Permanent
Pay: AED3,500.00 - AED4,000.00 per month
**Experience**:
- call center (preferred)
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