Housekeeping Guest Room Runner

6 days ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

**Job Description**:
The Housekeeping Guest Room Runner is responsible for supporting the housekeeping team by delivering essential items, amenities, and supplies to guest rooms. This role involves assisting with room set-ups, ensuring the availability of requested items, and maintaining a high standard of cleanliness and presentation in guest rooms.
- Deliver requested items, such as extra towels, pillows, blankets, toiletries, or amenities, to guest rooms in a timely and courteous manner.
- Assist housekeepers by transporting clean linens, towels, and other supplies to assigned floors or rooms.
- Ensure all guest rooms are fully equipped with necessary items and are ready for guest use.
- Respond to guest requests for additional amenities, such as toiletries, robes, or linens, in a friendly and efficient manner.
- Assist in performing room inspections to ensure rooms meet the hotel’s cleanliness and maintenance standards.
- Report any maintenance issues, damaged items, or missing items to the housekeeping supervisor or maintenance team.
- Ensure rooms are stocked and organized to provide a comfortable and welcoming atmosphere for guests.
- Assist in maintaining inventory levels of guest room supplies, including linens, towels, toiletries, and other amenities.
- Keep track of items delivered to rooms and report shortages or replenishment needs to the supervisor.
- Ensure supplies are kept clean, organized, and stored appropriately in designated storage areas.
- Maintain cleanliness and orderliness in hallways, storage areas, and service rooms while carrying out deliveries.
- Follow safety guidelines and hotel procedures when handling supplies, cleaning products, and other equipment.
- Ensure safe and proper lifting techniques when handling heavy or bulky items.
- Work closely with housekeeping staff and other departments to ensure a smooth flow of room readiness.
- Assist housekeeping and maintenance teams with additional tasks as needed, such as reporting room status or helping with floor inspections.
- Interact courteously and professionally with guests when delivering items, ensuring a high standard of guest service.
- Respond promptly and politely to guest inquiries or requests, maintaining a friendly demeanor.
- Provide excellent service to guests to enhance their experience and satisfaction with the hotel.

Desired Skill & Expertise:

- High school diploma or equivalent preferred.
- Previous experience in housekeeping or a similar customer service role is preferred, but not required.
- Experience in hospitality or hotel services is an advantage.
- Strong communication skills and ability to interact with guests and team members.
- Ability to handle multiple tasks simultaneously while maintaining a high standard of service.
- Ability to stand, walk, and bend for extended periods of time.
- Ability to work in various temperatures and environments (i.e., hot kitchens, laundry areas, or outdoor spaces).

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