Careline Runner
7 months ago
CARELine Runner
A CARELine Runner is responsible for supporting CARELINE (telephone) operations and delivering guest requests such as guest's room amenities and in-room dinning service delivering an excellent Guest and Member experience.
**What will I be doing?**
As a CARELine Runner, you are responsible for supporting telephone operations and delivering guest amenities, and in-room dining orders creating an excellent Guest and Member experience. A CARELine Runner will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Ensure support is provided to the telephone/ guest function when required.
- Misen Place for In Room Dining Operations, folding of linen, tableware, and correct storage of pantries.
- Manage guest requests in line with company brand standards.
- Greet guests in public areas and rooms in a warm and friendly manner.
- Provide personalized services to guests.
- Clearing room dining orders from rooms and following the correct process at all times.
- Deliver guest room amenities, such as baby cribs, extra beds, shower amenities, bathroom, and other room amenities.
- Ensure soiled and damaged goods are stored in soiled bags and disposed of correctly.
- Maintain Room service and Housekeeping Amenity pantry.
- Make every guest experience beyond ordinary, Make it right Problem resolution.
- Report maintenance and hazard issues.
- Comply with hotel security, fire regulations, and all health and safety legislation.
**What are we looking for?**
A CARELine Runner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude, Confident
- Good communication skills
- Methodical and well-organized
- Ability to work under pressure
- Ability to work on own or in teams
- A passion to be part of a winning team
- Respond to guest requests and deliver high levels of service
- Methodical and well organized
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous F&B; experience OR Housekeeping Experience.
- Experience in a similar role
**What will it be like to work for Hilton?**
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton
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