Operation Manager

6 months ago


Dubai, United Arab Emirates ONEPRO INTERNATIONAL MARKETING MANAGEMENT Full time

**Company Profile**

OnePro is a Global Fintech company providing direct market access to multiple asset classes all on one easy-to-use platform. We provide access to FX, global financial markets, and multiple assets such as Forex, Indices, Commodities and Metals with over 20 global locations and over 100,000 clients putting their trust in us.

OnePro was established in Australia in 2019, and we have spread globally. We've been expanding our operations non-stop. OnePro is now located in most key financial hubs and emerging markets.

OnePro's global headquarter is in Dubai, United Arab Emirates. With offices in Australia, Egypt, New Zealand, Hong Kong, Singapore, Japan, Taiwan, Thailand, Turkey, United Arab Emirates, Korea, Vietnam, Malaysia, India, and Indonesia.

This is an exciting time for us and OnePro is growing at a rapid rate and looking to expand our team and global reach.

**Job Role**

The Operations Manager role is required to oversee and ensure the efficient, effective, and smooth functioning of OnePro’s day-to-day operations. This role is critical to the smooth running of the business and customer satisfaction, and involves coordinating and managing our Operations processes, team, and resources necessary to meet our goals and objectives.

As the Operations Manager for our platform, you will play a pivotal role in overseeing the daily operations and ensuring the smooth execution of FX trades. You will be responsible for optimizing operational processes, monitoring risk, and coordinating activities with various teams to provide an exceptional trading experience for our clients.

**Responsibilities**
- Maximizing the efficiency of OnePro's operations, ensuring that resources are used effectively and that processes run smoothly.
- Ensure that products or services meet quality standards and are delivered to customers or clients on time and to their satisfaction.
- Manage and optimize the allocation of resources, including human resources, equipment, materials, and finances, to meet operational needs and budget.
- Identify and implement process improvements to enhance productivity, streamline workflows, and reduce errors or inefficiencies.
- Supervise and coordinate the work of the operations team, providing leadership, guidance, and support to achieve departmental and organizational goals.
- Ensure that operations comply with relevant laws, regulations, and industry standards, and address any compliance issues promptly.
- Identify, record and mitigate operational risks.
- Use data and key performance indicators (KPIs) to monitor, analyze, and report on operational performance and make data-driven decisions for improvement.
- Ensure that operational processes are aligned with customer expectations and that any customer complaints or issues are resolved promptly.
- Align operational activities with the organization's strategic goals, mission, and vision to contribute to its long-term success.
- Oversee specific projects, initiatives, or special tasks that have an impact on operations.
- Foster a culture of continuous improvement within the operations department, encouraging innovation and adaptability.
- Maintain a professional and positive office culture.
- Partner with the Sales team to ensure an end-to-end streamline process to safeguard the customer experience and satisfaction.
- Handle customer enquiries and complaints through providing appropriate solutions and acting as a point of escalation. Ensuring customer satisfaction is paramount.
- Stay updated on procedural changes and improvements, partnering with other departments to find appropriate solutions.
- Update statistical reports and data analysis.

**Other Requirements**

**Education / Qualifications**
- Batchelor’s Degree / High Diploma in Business or Finance or similar field.

Competencies
- Strong knowledge of the FX trading market, including market trends and regulatory requirements.
- Proficiency in trading software and platforms.
- Exceptional analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Attention to detail and a strong commitment to maintaining operational accuracy.
- Strong understanding of risk management principles.
- Ability to work well under pressure and in fast-paced environments

**Other**
- Bilingual or Trilingual (English and Russian/ French/Arabic/ Turkish/ Persian)

**Salary**: AED20,000.00 - AED25,000.00 per month


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