Ticketing & Reservation Consultant

9 hours ago


Abu Dhabi, United Arab Emirates Alsaada Transactions Follow-up Center L.L.C Full time

Job Purpose

efficiently promotes and executes the day-to-day Speed express sales and customer services to achieve set targets and objectives.

Properly handles/directs customer inquiries and complaints in the right channel to enhance the customers experience and ensure their satisfaction.

Key Result Responsibilities

Works on promoting Speed express sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.

Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.

Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.

Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.

Contributes to maximizing sales and profitability by selling ancillaries, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.

Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customer level. Participates in outdoor promotions and sales blitz to promote the company’s products and corporate image.

Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.

Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.

Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition.

Performs other duties as required by the Supervisor/Branch Head/Head of Sales.
- Job Function: Ticketing/Reservation/Travel Agent/Airlines
- Industry: Travel/Tourism/Airlines
- Specialization: Tracvel consultant
- Qualification:

- Any Graduate
- Employment Type: Full Time

**Job Types**: Full-time, Permanent

**Experience**:
MIN: 1 years in UAE (preferred)

**Job Types**: Full-time, Permanent

**Salary**: From AED2,500.00 per month


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