![WORKSPACE](https://media.trabajo.org/img/noimg.jpg)
Order Fulfilment Executive
3 weeks ago
**WORKSPACE is looking for a passionate and dedicated back office “Order Fulfillment Executive”**
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Taking or cancelling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
- Establish and monitor the standards for customer service in the company.
- Identify tasks critical to keeping customer satisfaction levels in check
- Select, hire, and train new team members
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
- Encourage and motivate team members for continuance of quality service delivery
**Requirements and Qualifications**
- High school diploma or graduate in any discipline required
- Customer service experience preferred
- Excellent communication skills, both verbal and written
- Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
- Motivated, energetic, driven work ethic
- Time management skills
**Benefits**:
- Competitive salary and bonus.
- Be a part of a growing team and company._
- NOTE: Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining WORKSPACE._
**Job Types**: Full-time, Permanent
**Salary**: From AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- call center and customer service (required)
Application Deadline: 25/02/2023
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