Team Leader, Order Fulfilment, Dubai, UAE

1 week ago

Dubai, Dubai, United Arab Emirates Getinge Full time

At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally.

At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows.

Every day we collaborate to make a true difference for our customers - and to save more lives.

Are you looking for an inspiring career? You just found it.

Position Objective:


The incumbent leads a dedicated team of Order Fulfilment Executives and provides effective and efficient customer service to all internal and external Getinge Group Middle East customers by utilizing excellent, in-depth knowledge of company products, sales policies and procedures and shipping methods and terms.


Essential Duties and Responsibilities:

  • Lead and supervise a team of dedicated Order Fulfilment Executives
  • Develop an understanding of customers' needs and take actions to ensure that such needs are met.
  • Ensure the team follows customer service processes; from order entry to the delivery of goods
  • Monitor the team for the achievement of the best results as per the set KPIs
  • Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/ or Finance Department
  • Determine best solutions for the issues, if any, escalated by the customers
  • Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process
  • Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
  • Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
  • Process credit / debit notes for customers
  • Compute prices, discounts, commissions and shipping charges as required.
  • Prepare quotes, invoices and delivery orders through Company's ERP systems (SAP, CRM) in a timely manner.
  • Prepare shipment documents and forwards to the customers
  • Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end
  • Coordinate with project coordinators to ensure that the documents are followed according to the contract
  • Ensure regulatory and quality compliance as per Getinge Group polices and applicable local regulatory laws
  • Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
  • Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
  • Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments
  • Provide absence cover to other members of the team

Qualification (Knowledge, Skills and Abilities):

  • A Bachelor's degree in business administration or equivalent; and 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
  • Team Lead experience in customer service, sales and/or logistics
  • Good communication skills; fluent in spoken and written English. French and Arabic would have an advantage
  • Working experience of SAP, CRM and INCOTERMS
  • Ability to read, analyze and interpret insurance terms, custom regulations and letter of credits
  • Experience in dealing with Global inspection Companies such as BVI, Cotecna and Intertek
  • Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and other stakeholders
  • Ability to calculate figures and amounts such as discounts, interest, commissions, prorata and percentages
  • Ability to solve practical problems and deal with a variety of concrete variables
  • Ability to interpret a variety of instructions furnished in written, oral or schedule forms
  • Skill and ability to operate a computer and work extensively with EXCEL, WORD and OUTLOOK
  • Skill and ability to organize and prioritize work, and meet deadlines

About us


Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future.

Our passionate people hold our brand promise 'Passion for Life' close to heart.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

  • Health, Dental, and Vision insurance benefits
  • 401k plan with company match
  • Paid Time Off
  • Wellness initiative & Health Assistance Resources
  • Life Insurance
  • Short and Long Term Disability Benefits
  • Health and Dependent Care Flexible Spending Accounts
  • Commuter Benefits
  • Parental and Caregiver Leave
  • Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for em

  • Fulfillment Team Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates Genese Solutions Full time

    Team Leader (Fulfillment) with the Courier / Logistics experience required in Dubai, UAE.Must have relevant experience in Courier / LogisticsMust be available in the UAESalary: AED2, AED4,498.00 per monthExperience: Fulfilment: 3 years (preferred)

  • Order Fulfillment Coordinator

    1 week ago

    Dubai, Dubai, United Arab Emirates THE CLOSET Full time

    Dubai, UAEDigital Department3500 aed / monthFull Time Create order invoices in system. Receive and fulfill orders in a timely, efficient manner. Prepare and pack orders according to company guidelines. Coordinate and arrange delivery with inhouse logistics or 3rdparty (3PL). Manage and track all orders via delivery software and ensure accuracy in updating...

  • Order Fulfillment Engineer

    1 week ago

    Dubai, Dubai, United Arab Emirates Asterix Communications Full time

    Responsibility Description:Provide order fulfillment services for delivery projects, and take responsibility for the timely and complete arrival of Contracts/PO and customer satisfaction.Analyze key decision-making information such as supply capability and supply risk of the delivery project, match the project demand plan and order plan, and ensure the...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates Real Estate Company - Dubai Full time

    We're Hiring UrgentlyTeam Leader - Off Plan Sales - Primary MarketJob Responsibilities will include. Assist and report to the Sales Manager in Leading, Directing and Motivating the sales team in order to achieve the overall corporate sales objectives. Builtup a team of Agents reports to him at the time of joining. Responsible for operating and maintaining...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates ABZ Financial Broker LLC Full time

    Job Title: Team Leader - Personal Loan ProjectLocation: Dubai, UAECompany: ABZ Financial Brokers LLCAbout Us:ABZ Financial Broker LLC is a UAE registered company that offers cost-effective solutions to fulfill the diverse business requirements of our clients. We aim to provide comprehensive and tailored solutions to meet the specific needs of each client.Job...

  • Customer Service Team Leader- Dubai

    1 week ago

    Dubai, Dubai, United Arab Emirates HTrust Human Resources Consultancy Full time

    Our client, a leading firm in the eCommerce fulfilment industry, is seeking a Customer Service Team Leader to oversee operations and ensure exceptional service delivery. The ideal candidate will lead customer service teams in a fast-paced fulfilment center environment, ensuring excellent customer experience and efficient issue resolution. Key...

  • Specialist Order Book Fulfilment

    1 week ago

    Dubai, Dubai, United Arab Emirates Adidas Dubai Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs • Ensures Order Book collection and the demand is maintained in the system accordingly.• Analysis...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates GCH HR CONSULTANCY Full time

    **Job title: Team Leader Telesales**Job Types: Fulltime, Permanent, Direct HireArabic Speakers are encouraging to apply.Job Location: Dubai, United Arab EmiratesJob Brief The telesales team leader is the staff whose role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call...

  • Specialist Order Book Fulfilment

    1 week ago

    Dubai, Dubai, United Arab Emirates Adidas Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobs Ensures Order Book collection and the demand is maintained in the system accordingly. Analysis & reporting on...

  • Warehouse Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates DB Schenker Arkas Nakliyat ve Ticaret Full time

    Objectives of the roleResponsible for the operation of a section within the Warehouse function in compliance with the company's policies and vision.Supporting the Management Team with the day-to-day operation of the warehouse, responsible for a group of Warehouse Operators and assistants and ensuring an efficient warehouse operation in achieving business...

  • Senior Accountant Jobs In Dubai UAE 2023

    1 week ago

    Dubai, Dubai, United Arab Emirates The Team Builders Full time

    Senior Accountant Jobs In Dubai UAE 2023 | The Team BuildersFor More Top Organization Jobs Click HereDescription:The role is meant to support Management to fulfill Financial and Accounting Management for the Group of Companies in UAE, Pakistan, Singapore and others. The senior accountant position is responsible for serving as a team leader in the finance...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates Isengaged hr Full time

    We are looking to hire Self Motivated, Highly Ambitious, young and energetic Team Leader in a reputed Real Estate Company.Responsibilities: Assist the Sales Team in leading, directing and motivating the team in order to achieve the overall corporate sales objectives. Responsible for operating and getting full information on new launch and existing developer...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Jumeirah Group:For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful...

  • Warehouse Team Leader

    1 month ago

    Dubai, Dubai, United Arab Emirates Schenker LLC Full time

    Objectives of the roleResponsible for the operation of a section within the Warehouse function in compliance with the company's policies and vision.Supporting the Management Team with the day-to-day operation of the warehouse, responsible for a group of Warehouse Operators and assistants and ensuring an efficient warehouse operation in achieving business...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates Dubai Integrated Economic Zones Authority Full time

    Job Purpose:As the Team Leader - Customer Conversion, you will be accountable to promote Dubai Commercity products and services to clients and negotiate contracts with the aim of converting sales leads and maximizing profits through high lease rates and long tenancy contracts.Roles & Responsibilities:Operations Lead the daytoday operations of the Sales...

  • Team Leader Jobs In Dubai UAE 2023

    1 week ago

    Dubai, Dubai, United Arab Emirates Al Futtaim Full time

    Team Leader Jobs In Dubai UAE 2023 | Al FuttaimFor More Top Organization Jobs Click HereDescription:We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.Responsibilities:Create an inspiring team environment with an open...

  • Team Leader

    1 month ago

    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Jumeirah & the Hotel:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay DifferentTM brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Team Leader (Seasonal) - F&B Service - Jumeirah Al Naseem United Arab Emirates Job DescriptionAbout Jumeirah & the HotelFor more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates OTRE Real Estate LLC Full time

    Team Leader Secondary Market- QUALIFICATION..._ Minimum of 5 years' experience as a Team Leader inthe Secondary Market in Brokerage Company Resale and Leasing inside Dubai. Manage 34 Secondary Market Sales Consultants. Work as well on his own deal and work Individually. Driving License and Car is a must.- WHAT WE OFFER..._ Basic Salary 50% Commission from...

  • Team Leader

    1 week ago

    Dubai, Dubai, United Arab Emirates Markai Full time

    Walk in Drive interview in Dubai - Team Leader (Personal loans/Credit cards)Interview dates - 14th - 18th Nov 2023.**Interview visit Timings 9 am 2 pm**Salary Negotiable upto AED 10,000 (only UAE banking sales experience considered)Location: Office No. 826, Tower B, BUSINESS VILLAGE, Dubai, Entrance gate 2, United Arab Emirates,Land mark: Near Clock Tower...