Reservation Agent
7 months ago
**Reservation Agent (Camp)**
Reservation Agent in a camp setting plays a crucial role in managing reservations, inquiries, and guest communications. This position involves handling reservation requests, providing information about camp facilities and activities, and ensuring a seamless booking process for guests. The Reservation Agent serves as the primary point of contact for guests and plays a key role in enhancing the overall guest experience.
**Responsibilities**:
- Assist guests in making reservations, ensuring all necessary details are obtained and recorded accurately.
- Input reservation data into the booking system and update records as needed.
- Provide personalized assistance and recommendations to guests, addressing their specific needs and preferences.
- Follow up with guests to confirm reservations, provide pre-arrival information, and answer any additional questions.
- Upsell additional services, such as guided tours, activities, or dining experiences, based on guest preferences and interests.
- Maintain accurate records of reservations, cancellations, and guest information in the reservation system.
- Prepare daily reports on reservations, occupancy rates, and revenue projections for management review.
- Assist with administrative tasks, such as filing, data entry, and correspondence as needed.
- Handle guest complaints or issues effectively, escalating to management when necessary to resolve concerns.
- Coordinate with other departments, including housekeeping, food and beverage, and activities, to ensure guest needs are met during their stay.
- Identify opportunities for process improvements and recommend changes to enhance efficiency and service quality.
**Qualifications**:
- High school diploma or equivalent; additional education in hospitality or tourism is a plus.
- Previous experience in a customer service or reservation role, preferably in the hospitality industry.
- Proficiency in reservation software and computer systems.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Excellent organizational and multitasking abilities, with attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple inquiries simultaneously.
- Flexibility to work irregular hours, including evenings, weekends, and holidays, as required.
**Job Types**: Full-time, Permanent
**Salary**: AED3,000.00 - AED4,000.00 per month
Application Question(s):
- What is your Age?
- What is your Nationality?
- What is your visa status and expiry date?
- What is your notice Period?
- What is your salary Expectation?
- Do you have Driving license?
- Do you have a previous experience in same role?
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