Telephone Switchboard Operator
1 day ago
**Education and Experience Requirements**:
- Diploma/degree in the hospitality field 2 years’ experience in Rooms or related professional areas within the hotel.
**Scope and General Purpose of Job**:
- To respond to all guest calls in a professional manner to be able to give up-to-date and accurate information on the hotel and the hotel services in a professional and friendly manner.
**Key Duties and Responsibilities**:
- Receives guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- To handle every query in a polite and courteous manner.
- To ensure total guest satisfaction by ensuring message taking is correct.
- Ensures any faults or modifications are reported to the supervisor.
- Ensures guests are greeted upon calling to the correct standard.
- Maintains up-to-date knowledge of the hotel and local services.
- Maintains an awareness of guest profiles through the Opera guest profile system.
- Ensures that a high level of customer service is consistently maintained.
- Handles on guests’ behalf any outgoing calls.
- Completes management’s long-distance call vouchers and records them on the traffic sheet.
- Maintains the guest wakeup call sheet and delivers calls accordingly on time and to the established standard.
- Records all personnel that are contacted and advises accordingly.
- Ensures a high level of product knowledge of the hotel and local areas.
- Ensures the correct operation of the switchboard to affect faster and efficient transferring of internal and external calls.
- Takes messages for guests and management to the required standard.
- Deals with any complaint, taking action as appropriate and communicating this to the Supervisor.
- Ensures all charges for calls are correct and posted accordingly.
- Attends department communication meetings.
- Maintains an awareness of Sales Opportunities maximizing revenue.
- Ensure stationeries and supplies stocks are adequately maintained.
**Job Type**: Permanent
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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