General Manager Operations
3 months ago
The General Manager will oversee the overall performance, operations, and profitability of the food and beverage and catering divisions. This includes managing daily operations, leading business development efforts, ensuring quality service, and driving strategic growth, particularly focusing on outlet expansion. The GM is responsible for aligning operations with business objectives and ensuring optimal performance across all areas.
Operations is responsible for managing and improving the operational efficiency of all food and beverage outlets and catering services. They will oversee the operational strategy, quality control, and implementation of processes that ensure customer satisfaction, profitability, and compliance with industry standards. A key part of this role involves planning and executing outlet expansions.
**Key Responsibilities**:
- **Strategic Leadership**:
- Develop and implement strategies to drive growth and profitability in food and beverage operations.
- Lead the expansion plans for new outlet openings and manage the scale-up of existing operations.
- Collaborate with executive leadership to establish long-term business objectives and growth plans.
- **Operations Oversight**:
- Ensure seamless daily operations in all F&B outlets and catering services.
- Monitor operational performance and implement continuous improvements.
- Oversee inventory management, purchasing, and supply chain optimization.
- **Expansion & New Outlet Setup**:
- Lead the operational planning and execution of new outlet openings, including location setup, staffing, and compliance.
- Collaborate with the General Manager on market analysis, budgeting, and project timelines.
- Ensure operational readiness and consistency across multiple locations.
- **Team Leadership & Development**:
- Lead, mentor, and motivate department heads and staff.
- Recruit, train, and develop team members to enhance skills and productivity.
- Foster a positive work environment to encourage teamwork and high employee engagement.
- **Financial Management**:
- Develop and manage budgets, monitor financial performance, and ensure profitability.
- Oversee cost control, pricing strategies, and margin optimization.
- Analyze financial reports, identify trends, and take corrective action to address any issues.
- **Customer Service & Quality Control**:
- Ensure exceptional customer experiences by maintaining high service standards.
- Oversee product quality control, menu design, and service excellence.
- Handle escalated customer concerns or complaints and resolve them effectively.
- **Compliance & Health Regulations**:
- Ensure that all operations comply with health, safety, and local regulatory standards.
- Implement company policies and maintain standards of cleanliness and safety in all outlets.
- **Business Development & Expansion**:
- Identify and evaluate new opportunities for outlet expansion, catering services, or partnerships.
- Conduct market research and competitor analysis to stay ahead of trends.
- Manage new outlet openings and ensure smooth integration into existing operations.
**Qualifications**:
- Bachelor’s degree in Business Administration, Hospitality Management, or related field.
- Minimum 8-10 years of experience in F&B and catering, with at least 5 years in a senior management role.
- Proven track record in outlet expansion and driving operational success.
- Strong leadership, financial acumen, and excellent communication skills.
Application Question(s):
- do you have you have experience in a fast-growing environment or during a period of rapid expansion?
- did you handle expansion project? and how many shops opening per year
**Education**:
- Bachelor's (required)
**Experience**:
- do you have in food and beverage and catering industry: 10 years (required)
- general manager: 5 years (required)
**Language**:
- arabic (required)
**Location**:
- Abu Dhabi (required)
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