Duty Manager

2 weeks ago


Dubai, United Arab Emirates Park Regis Hotel Business Bay Full time

As a Duty Manager at Park Regis Business Bay Hotel, you are responsible for the efficient management of the front desk operations specifically arrival and departure involving the reception and cashiering in a smooth and efficient manner to ensure guest satisfaction.

**Responsibilities**:

- Oversee the daily Operations of the Front Desk.
- Coach, lead, guide and direct the efforts of the team of Reception Agents.
- Provide support to Front Desk manager in the daily operational duties.
- Consistently offer friendly, engaging and a service culture that contributes positively to the service provided within our brands.
- Adhere to the established financial guidelines and control all costs.
- Regularly review "Open Balance‟ report and ensure that guests in-house have sufficient deposit to cover for their estimated total charges upon departure.
- Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods.
- Perform accurate, moderately complex arithmetic functions using acceptable electronic device; including corrections and adjustments in guest folio.
- Maintain an accurate filing system.
- Liaise with Front Desk colleagues on all outstanding bills and ensure full payment of departing guests.
- Ensure that the hotel credit policies are adhered to at all times.
- Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that team members and one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Review all reservations, assign room blockings
- Constantly check reservations to ensure room availability and special blockings are handled correctly.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Check all transactions performed by Front Desk colleagues during shift and countersign on designated space in the registration card signifying approval.
- Ensure that repeat guests are pre-registered, when necessary.
- Update and maintain guest history/profile of all guests.
- Overlook and drive ALL loyalty and guest recognition programs.
- Manage the submission of all local government requirements/information concerning hotel guests.
- Manage the strict control of room keys.
- Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
- Promotes and follows a safe work environment.
- Promotes and leads a service driven, results driven work environment.
- Follows departmental SOP‟s (Standard Operating Procedures) including all safety policies.
- Promote all hotel services, offers and facilities and their operating hours.

Qualifications:

- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Fluency in English, Arabic or third language
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of IDS
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Monthly Remuneration Package
AED 4,000 all inclusive

Pay: AED4,000.00 per month


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