Duty Manager

3 weeks ago


Dubai, United Arab Emirates AccorHotels Full time
  • Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
  • Assist the Front Office Manager in all aspects of his/her duties
  • Ensure repeat guests and other VIPs receive special attention and recognition
  • Control room availability, room types, accuracy of room count and rate categories
  • Maximize occupancy, revenue & average rate while maintaining high service standards
  • Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
  • Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
  • Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
  • Know system recovery procedures
  • Interpret computer reports and compile relevant statistics for front office
  • Approve upgrades and special amenities in absence of manager
  • Maintain inter-departmental relationships to ensure seamless customer service
  • Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
  • Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
  • Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
  • Work with the HR Manager to ensure productive departmental performance
  • Work with Finance in the preparation and management of the department’s budget
  • Adhere to OH&S policies and procedures and ensure all direct reports do the same.

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