Guest Relation Officer
7 months ago
We are looking for Guest Relations Officer (Male/Female) for one of our clients.
Location: Palm Jumeirah, Dubai
Working Hours: 11 + 1 Hour Break
Weekly 1 day off (rotational)
**Duties & Responsibilities**:
- Manage internal communications with our operations team and external communications with our guests.
- Learn the Ins, and Outs of your city so you can handle any questions guests have.
- Respond to troubleshoot, and resolve guests' issues in a timely and positive manner in person.
- Coordinate resolution of issues throughout the guest stay and provide ongoing updates to guests.
- Guide guests through the Simply Comfort experience, ensuring they have an amazing first impression.
- Troubleshoot minor maintenance and technology issues (E.g. Upholstery Stain Removal, Light Bulb replacement, access to units, WIFI connectivity, or overseeing contractor appointments).
- Maintain, and organize workspaces including office, storage, warehouse, and others as assigned.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: Up to AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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