Contact Center Executive

2 weeks ago


Dubai, United Arab Emirates Arabian Automobile Association Full time

You will be punctual for any shift allotted to you.
- You will be closely working with the other agents and attending calls along with them.
- Demonstrate a “can do” attitude at all times.
- Handle customers with utmost care and offer them adequate support.
- Ensuring a smooth conversation with any customer and providing necessary service.
- Adhering and following up strictly on Call Centre ethics and scripts provided.
- Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.
- Follow up on SLA for services provided.
- Handling customer complaints or enquiries.
- Reports to be maintained and submitted on timely basis as per the requirement.
- Additional works allotted to be completed on required time.
- Agent to attend to inbound calls and process service request from the customers.
- Ensure that entries are done correctly and accurately.
- Communicate to Dispatch/Dispatch support for any update on the service.
- Follow up on services initiated (15th minute and 30th minute)
- Driver Assigned and have contacted the customer or have reached the location
- If no Driver assigned
- inform customer of the delay and assure that we are arranging the Driver.
- Ensure that SLA is achieved for each service.
- SLA strictly needs to be followed from time that the service was pushed by AFL Team.
- Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)
- Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.
- Follow up again in the 30th minute if the Driver Reached the customer or pick up location.

**Job Types**: Full-time, Permanent

**Salary**: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Willing to work in any shift timing ?

**Experience**:

- Customer Contact Executive: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Arabic (preferred)

Application Deadline: 20/02/2023
Expected Start Date: 01/03/2023



  • Dubai, United Arab Emirates Legend Holding Group Full time

    We are looking for a dedicated Contact Center Executive to join our team and serve as the frontline representative of our brand. As a Contact Center Executive, you will act as the voice of our organization, providing exceptional customer service and resolving inquiries with professionalism and efficiency. You will handle incoming calls, manage customer...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH, we are hiring contact center executive for one of our clients who are into real estate developer. **Requirements**: 1+ years experience into customer service Real estate, Banking or related industry Languages known: Arabic/Arabic-French **Job Types**: Full-time, Permanent Pay: AED7,000.00 - AED8,000.00 per month **Experience**: - contact...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai. We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner. **Responsibilities**: handle inbound calls respond to customer...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    GCH is hiring !!! Job title: Contact Center Executive Job location: Dubai Industry : Real Estate Job type: Full time, Permanent Start date: Immediate joining **Responsibilities**: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location Designation**:Contact Centre Executive** Experience: 1 to 2 years Location: Dubai **Salary**: 7 to 8k **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    Job description Job title: Call Centre Representative - Contact Center Job location: Dubai Job type: Full time, Permanent **Salary**: AED 7K-8K + Benefits Start date: Soon **Responsibilities**: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and...


  • dubai, United Arab Emirates Aramex Full time

    Contact Center Executive Jobs In Dubai UAE 2023 | AramexFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Center Executive to take overall responsibility for film and television show production:/ResponsibilitiesRespond and follow-up customer calls to ensure customer satisfaction.Give the best customer centric experience...


  • dubai, United Arab Emirates Aramex Full time

    Contact Center Executive Jobs In Dubai UAE | AramexFor More Top Organization Jobs Click HereWe are seeking a self-driven and highly competent executive director to lead and influence our organization towards favorable growth, and to design and direct strategies that support and enhance our organizational operations. Duties for the executive director will...


  • Dubai, United Arab Emirates Mesrkanloo International Exchange Full time

    We are seeking a motivated and independent **Call Center Agent**. **Duties and Responsibilities**: - Handling a high volume of inbound and outbound customer calls in a professional and efficient manner. - Support to team members to maintain high customer service standards. - Ensure all calls that due procedures and quality standards are strictly adhered...


  • Dubai, United Arab Emirates Tafaseel BPO Full time

    Lead the end-to-end biddingprocess for contact center projects, from initial opportunityassessment to final proposalsubmission.Collaborate with Sales, Operations,Finance and other departments/teams to gather necessary informationfor proposals.Analyze client requirements anddevelop customized solutions and pricingmodels.Conduct market research to...


  • Dubai, United Arab Emirates The Visa Services Full time

    **Responsibilities**: - _Handle Inbound Calls:_ Respond to incoming calls from clients, addressing their visa-related inquiries, concerns, and requests with empathy and professionalism. - _Provide Excellent Customer Service:_ Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every...


  • Dubai, United Arab Emirates Tafaseel BPO Full time

    Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.Analyze client requirements and develop customized solutions and pricing models.Conduct market research to...


  • dubai, United Arab Emirates Arabian Automobile Association Full time

    Should be punctualDemonstrate a “can do” attitude at all times.Handle customers with utmost care and offer them adequate support.Ensuring a smooth conversation with any customer and providing necessary service.Adhering and following up strictly on Call Centre ethics and scripts provided.Liaising with managers, supervisors, operatives and third parties to...


  • Dubai, United Arab Emirates RemoteWorker US Full time

    Summary:The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is...


  • Dubai, United Arab Emirates Arabian Automobile Association Full time

    Should be punctual - Demonstrate a “can do” attitude at all times. - Handle customers with utmost care and offer them adequate support. - Ensuring a smooth conversation with any customer and providing necessary service. - Adhering and following up strictly on Call Centre ethics and scripts provided. - Liaising with managers, supervisors, operatives and...


  • Dubai, United Arab Emirates Arabian Automobile Association Full time

    Should be punctual - Demonstrate a “can do” attitude at all times. - Handle customers with utmost care and offer them adequate support. - Ensuring a smooth conversation with any customer and providing necessary service. - Adhering and following up strictly on Call Centre ethics and scripts provided. - Liaising with managers, supervisors, operatives and...


  • Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.Ensure a good relationship with our third party outsourced.Responsible of calibrating the service between external and internal customer care staff.Provide regular feedback and reports to Country head of customer care to ensure...


  • Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.Ensure a good relationship with our third party outsourced.Responsible of calibrating the service between external and internal customer care staff.Provide regular feedback and reports to Country head of customer care to ensure...