Vip Concierge Agent

4 months ago


Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a VIP Concierge Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 1-2 years in a Hotel environment is an Advantage.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions and helpful suggestions.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.
- Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

**Key Responsibilities**
- Serves as the Primary Point of Contact for Guests, efficiently and promptly attending to their Inquiries.
- Provides bespoke Information, Recommendations, and Reservation Services for an array of Guest Enquiries, ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experience tailored to their preferences
- Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.
- Safely handles and stores Guest luggage, reflecting FIVE’s sensational Service Standards.
- Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations.
- Demonstrates an exceptional knowledge of FIVE’s Offerings, Standards, and Compliances, maintaining FIVE’s industry-leading reputation.
- Maintains orderliness and safety in the Lobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.
- Upholds a clean, healthy, and safety-conscious Working Environment.
- Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures, ensuring a First-in-Class Service Experience.
- Adheres rigorously to Hotel Security, Fire Regulations, and all Health and Safety Legislations.
- Provides crucial support to the Management in emergencies, embodying a bold and proactive approach to Guest Care.
- Maximise Room Occupancy and upsells the sensational Services and Facilities offered at FIVE.
- Collaborates with other departments, and across our FIVE Tribe.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

**An Equal Opportunity Employer**

The FIVE Tribe represents over 70 nationalities across its over 15


  • Travel Agent

    7 months ago


    Dubai, United Arab Emirates ViP Platinum Concierge Full time

    VIP Platinum Concierge Dubai is a premium lifestyle management and concierge service catering to discerning clients seeking exclusive experiences and personalized assistance. We are looking for someone who is outgoing, friendly, and has a strong understanding of the Middle Eastern travel industry with experience in airline ticketing systems. You should also...

  • Agent, Vip Services

    6 months ago


    Dubai, United Arab Emirates Atlantis The Palm Full time

    Agent, VIP Services (9585) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every...

  • Concierge Agent

    7 days ago


    Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    POSITION PURPOSE The concierge at Sheraton Grand Hotel, Dubai serves as a Hub Help Desk that provides our guests with guidance throughout their stay. Our concierges are the ultimate creators of the guests’ experiences and by using their passion to serve they will play a vital role in our GSS being a factor of satisfaction and as a result building loyalty...


  • Dubai, United Arab Emirates Hilton Full time

    Concierge Agent at Conrad Dubai A Concierge Agent at Conrad Dubai serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. **What will I be doing?** A Concierge Agent at Conrad Dubai is performing the following tasks to...


  • Dubai, United Arab Emirates Hilton Full time

    A Concierge Agent at Conrad Dubai serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. **What will I be doing?** A Concierge Agent at Conrad Dubai is performing the following tasks to the highest standards: - Serve...


  • Dubai, United Arab Emirates Hilton Full time

    Personal Concierge Agent (Front Office) | Waldorf Astoria Dubai Palm Jumeirah A Personal Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Personal Concierge, you will serve as a key point of contact for Guests...


  • Dubai, United Arab Emirates Hilton Full time

    Personal Concierge Agent (German Speaker / Front Office) | Waldorf Astoria Dubai Palm Jumeirah A Personal Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Personal Concierge, you will serve as a key point of...


  • Dubai, United Arab Emirates Hilton Full time

    Concierge Agent at Waldorf Astoria Dubai International Financial Centre A Concierge at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. **What will I be...


  • Dubai, United Arab Emirates Hilton Full time

    Concierge Agent at Waldorf Astoria Dubai International Financial Centre A Concierge Agent at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. **What will I be...


  • Dubai, United Arab Emirates Genesis Collection FZ LLC Full time

    The **Private & Personal Concierge** must be: FEMALE & RUSSIAN SPEAKING!! I am looking for a Private Concierge, who will take care of inquiries, arrangements & bookings for dining experiences, excursions, travel, attractions, adventures, etc. The Person has to have luxury Hotel or Resort experience in Dubai, needs to be very well connected with Third Party...


  • Dubai, United Arab Emirates Baroque Group Full time

    We seek a dynamic Lifestyle Concierge Agent for our Fast-Growing, Trendsetting Enterprise! Are you a highly skilled and experienced concierge agent with a passion for food, fashion, events, and staying on top of global trends? Look no further! As our Concierge Agent, you will play a pivotal role in creating unforgettable experiences for our discerning...

  • Vip Concierge

    2 weeks ago


    Dubai, United Arab Emirates Majid al Futtaim Properties Full time

    To ensure the delivery of smooth, efficient, and consistent best practice implementation for the running of the VIP Lounge. You will be responsible for following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure the provision of outstanding services to our VIP customers at all times.


  • Dubai, United Arab Emirates Space Rent A Car Est. Full time

    **CONCIERGE / RECEPTIONIST** Location: Dubai **Salary**: Negotiable depending on the skills and experience - Job Qualifications_ - With good customer service expereince handling both face-to-face and on-call customers - Ability to welcome, greet VIP clients & assist them with car rental bookings - Ability to respond to a wide variety of guest's and/or...

  • Concierge Agent

    2 weeks ago


    Dubai, United Arab Emirates WebBeds Full time

    **Job Purpose** Reporting to Regional Director of Sales Concierge Agent responds to a wide variety of guest/ agent’s requests by accurately assessing the guest needs and requirements and then adding personal recommendations and touches to achieve maximum customer satisfaction. **Job Title**:Concierge Agent **Department**: **Sales **Location...

  • Concierge Supervisor

    5 months ago


    Dubai, United Arab Emirates 25hours Hotels Full time

    **Company Description** People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able...

  • Concierge Supervisor

    2 weeks ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22177917 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **JOB SUMMARY** Assist in...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22125786 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assist in supervising all concierge...

  • Concierge Supervisor

    2 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about...


  • Dubai, United Arab Emirates 25hours Hotels Full time

    **Company Description** People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able...

  • Concierge Agent

    2 weeks ago


    Dubai, United Arab Emirates 25hours Hotels Full time

    **Company Description** At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a...