Concierge Agent

2 weeks ago

Dubai, United Arab Emirates 25hours Hotels Full time

**Company Description**
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

**COME AS YOU ARE & JOIN THE 25h TRIBE.**
- To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
- To maintain open line of communication and co-ordination with related departments to ensure customers' requests and complaints are handled effectively and efficiently
- To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach
- Is fully knowledgeable of all services and amenities available in the hotel
- Adheres to health and Safety policies
- Up sell hotel facilities
- Set example in grooming standards at all times
- Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas
- Keep the Concierge desk stocked with brochures, leaflets, maps, guides and a range of information that are interest to guests.
- Is point of contact to handle customer complaints and feedback according to 25hours standards
- Actively sell and promote the resort's facilities first, then refer guest to other 25hours Properties and then only suggest other hotels if we cannot meet guest requested
- Accept post cards, letters for mailing and sell stamps as appropriate.
- Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests
- Any other duties as may reasonably be requested by the management.
- Carries daily courtesy calls to VIP guests and ensure that the feedbacks are logged, communicated and resolved according to the 25hours standards
- Recognizes all repeat and important guests
- Is a constant source of information, help and assistance to all guests
- Promotes the Sirius program
- To have individual training a maximum of 6 hours on a monthly basis and if needed cross training within Front Office and other hotel departments.
- Is present to ensure smooth check-ins and check-outs of the hotel VIP guests
- Signs GSE Front Office transactions in absents of the GSM when required
- Co-ordinates house tours/site inspections and conduct them when required
- Assist media relations with house tours for film crews, travel writers and photo shootings
- Follows the job task lists and ensures full handover from shift to shift
- To coordinate and distribute the staff attendance summery sheet
- To assist guests with flight bookings, online check-in and transport arrangements.
- To carry out the Night Shifts and duties as required
- Performs other duties as assigned by the Senior management

**Qualifications**
- Hospitality degree preferred
- At least 2 years' experience in a 5 star hotel of more than 200 rooms with knowledge of Concierge Operations
- Fluent in English and in a second language (Arabic preferred) - A third language is highly appreciated
- Computer literate in MS Office Application
- Administration Skills
- Good knowledge of PMS systems (Opera preferred)
- Is able to deliver excellence even under pressure
- Understands people and adapts easily to different situations
- Uses positive body language at all times
- Is able to work in a team and to build upon strengths and challenges
- Demonstrates energy and enthusiasm with work
- Demonstrates dedication and commitment to their role
- Is focused on delivering results and achievements
- Is courteous and helpful to all colleagues and customers at all times

**Additional Information** What’s in it for you **
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...

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