Holiday Homes Operation Manager

2 months ago


Dubai, United Arab Emirates Sejourne Holidays Homes Full time

Managing Operations: Overseeing all aspects of holiday home operations, including reservations, check-ins, check-outs, housekeeping, maintenance, and guest services.
- Staff Supervision: Hiring, training, and managing staff members, such as receptionists, housekeepers, maintenance personnel, and security personnel. Ensuring they adhere to standard operating procedures and providing guidance and support as needed.
- Guest Services: Ensuring exceptional guest experiences by addressing inquiries, concerns, and complaints promptly and effectively. Implementing guest satisfaction strategies to enhance overall customer experience.
- Property Maintenance: Overseeing maintenance and repair activities to ensure that holiday homes are in optimal condition. Coordinating with maintenance staff, contractors, and suppliers to address issues promptly and maintain a safe and comfortable environment for guests.
- Inventory and Supplies Management: Monitoring and managing inventory levels of supplies, including linens, toiletries, cleaning supplies, and equipment. Coordinating with vendors and suppliers to ensure timely replenishment and cost-effective procurement.
- Budgeting and Financial Management: Developing and managing budgets for operations, including staffing, maintenance, supplies, and guest services. Monitoring expenses, analyzing financial data, and implementing cost-saving measures where possible.
- Compliance and Regulations: Ensuring compliance with relevant laws, regulations, and industry standards related to holiday home operations, including safety, licensing, and health regulations.
- Marketing and Sales Support: Collaborating with marketing and sales teams to promote holiday homes, attract bookings, and maximize occupancy rates. Providing input and assistance in pricing strategies, promotional activities, and online presence management.
- Performance Evaluation: Conducting regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback. Recognizing and rewarding exceptional performance.
- Continuous Improvement: Identifying opportunities for process improvement and implementing efficient systems and procedures to enhance operational effectiveness and guest satisfaction.

**Salary**: AED5,000.00 - AED6,000.00 per month

**Experience**:

- Holiday Homes Operation: 4 years (required)



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