Customer Service Representative
19 hours ago
Dubai
- fulltime site.employment_type_full_time
As a customer service representative, you have a leading role in managing and growing your customer portfolio. You are the first point of contact for your customers and ensure optimal customer satisfaction. In this role, you will coordinate the communication between the planners and customers and monitor the progress of operational processes.
You will be responsible for accurate administration of orders and invoicing. You have a passion for customer contact and know how to build lasting relationships with various customers. You show initiative and innovativeness to increase the quality of service. You not only think along with the customer, but also with the organisation. You actively contribute to the innovation of the internal processes within Van den Bosch, one of the company's most important core values.
You will proactively identify potential issues, collaborate with customers to find solutions, and resolve their queries promptly. Additionally, you will contribute to improving our current processes by sharing your insights and ideas.
**Your profile**:
- Bachelor’s degree or equivalent
- Customer-oriented experience, preferably in transport, logistics, bulk liquids/ISO Tank
- Proficient in English
- You speak at least one more language
- Sufficient knowledge of Excel, Word, PowerPoint, E-mail
- Proactive, commercial attitude and good communication skills
**Our offer**:
- A good work-life balance due to sufficient vacation days (30)
- Developing yourself in a challenging position
- An 'own' customer base with many responsibilities
- Participation in an extensive introduction program to get to know all of Van den Bosch
- Working in an enthusiastic and professional team
- Various international contacts, so plenty of opportunities to develop your language skills
**This is Van den Bosch**:
- Dynamic, young and international teams
- Plenty of room for development and growth
- Leading the way together through innovation and digitisation
- Work and private life always in balance
- Named ‘World-class workplace’ in 2023
About us
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