Customer Service Representative
6 months ago
We are hiring
We’re currently recruiting for a Customer Service Representative (**UAE National only**) to join our team.
**About us.**
Bizrahmed is one of the leading cosmetic clinics in the middle east for Plastic Surgery and Hair Transplant procedures. With over 25 years’ experience within the cosmetic industry and an established global presence in London, Saudi Arabia and Dubai, we are the number one choice for our patients who seek professional medical services.
Bizrahmed is renowned for working with the world’s finest Plastic Surgeons, Doctors, and Hair Transplant Technicians. All our facilities are equipped with state-of-the-art technology and markets leading products, because we believe in providing high quality services to our patients.
Our company is growing at an exponential rate and to support our team we are looking for a Customer Service Representative to join us.
**Customer Service Representative** - **UAE NATIONAL ONLY**
As a Customer Service Representative, you'll be responsible for supporting patients with any questions or queries they may have about our in-house products and services. You will need to be confident with communicating verbally in Arabic and English as you'll be required to support our team and patients by identifying their needs which is essential to boost customer satisfaction.
For this position we're looking for someone who is interested in working in a medical setting and is keen to develop their knowledge and skillset within this role.
Experience is preferred however it's not mandatory.
**Role Responsibilities**
As a Customer Service Representative,you’ll be responsible for:
- Answering incoming and outcoming calls
- identifying and assessing patients' needs
- build strong rapport with new and existing patients.
- Support team by handling patient concerns and complaints.
- collect and record patient data and information into inhouse CRM system
- Must at least hold a high school certification.
- Excellent verbal and written communication skills
- Fluent English speaker - Preferred
- Confident with using CRM systems.
- Has previously worked in an administration role or similar position.
- Customer oriented and has the ability to adapt and respond to different characters and scenarios.
- Willingness to learn and develop skillset.
**Remuneration package**
- Guaranteed monthly salary and commission.
- Visa and residency.
- Medical insurance.
- Annual leave.
If you believe you're the right person for this position, **APPLY **today
Application Question(s):
- When can you start?
- For equal opportunities this role is open to UAE nationals only. Are you a UAE national?
**Experience**:
- Customer Service: 1 year (preferred)
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