Customer Success Manager with Siem Expertise, Emea

4 weeks ago

Dubai, United Arab Emirates Anomali Full time

**Company Description**

Anomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators.

Anomali's Platform offers: “Match” Next-Gen SIEM, “Lens” AI Threat Hunter, “ThreatStream” TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI.

Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations.

Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact.

We are seeking a Senior Customer Success Manager with extensive experience in SIEM (Security Information and Event Management) to join our team. As the primary point of contact for our customers, you will play a crucial role in their post-sales journey. Working with some of the largest companies globally, you will be responsible for aligning their business goals, security objectives, and expected outcomes with our Anomali solutions. Building strong relationships with key stakeholders and driving adoption, value delivery, and customer satisfaction will be key aspects of your daily responsibilities.

**Responsibilities**:

- Foster trusted advisory relationships with CISOs, SOC leaders, CTI management, and SOC/CTI analysts.
- Bridge the gap between customer business goals, security objectives, and desired outcomes from their investment in Anomali solutions.
- Identify and define tailored use cases for Anomali products that align with customer security objectives.
- Establish measurable success criteria based on customer goals.
- Drive customer adoption, accelerate business value, and maximize ROI from their investments.
- Advise customers on optimizing and maturing their SOC and CTI programs.
- Understand customer pain points and facilitate communication between Product Management and Engineering to drive solutions.
- Maintain regular engagement with customers at all levels, highlighting program milestones and communicating product value to leadership.
- Monitor and review customer engagement, adoption, and usage analytics, identifying risks and developing risk mitigation plans.
- Collaborate with the Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.

**Required Skills and Experience**:
Must-haves:

- 5+ years of customer-facing experience with leading SIEM vendors.
- Proven ability to manage high-touch, high-visibility post-sales engagements.
- Strong communication and interpersonal skills for effective customer interaction.
- Track record as a trusted advisor, driving business value and engaging with C-suite and client teams.
- Intellectual curiosity, quick learning ability, and analytical skills.
- Demonstrated passion for helping others.
- Residence and work authorization in UAE.

**Desired**:

- Previous sales experience is a definite plus.
- Strong consulting and project management skills.
- Willingness to travel occasionally (10-25%) for strategic customer engagement and on-site visits.

**_ Equal Opportunities Monitoring_**
- It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications, and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age, or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented._

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