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Pos and Self-service Support Consultant

1 month ago

Dubai, United Arab Emirates AP&T Business Solutions Full time

**About Us**:
AP&T Business Solutions is a leading provider of innovative solutions in the retail and service industries. We pride ourselves on delivering exceptional service and cutting-edge technology to our clients, helping them achieve their business goals and stay ahead of the competition.

**Responsibilities**:

- Provide expert-level technical support and consultation to clients utilizing POS systems and self-service kiosks.
- Diagnose and resolve complex hardware and software issues, ensuring mínimal downtime and maximum efficiency for clients.
- Conduct thorough system assessments and recommend solutions to optimize POS and self-service operations, resulting in improved customer experience and increased sales.
- Collaborate with cross-functional teams including sales, development, and implementation to deliver tailored solutions that meet client needs and requirements.
- Develop and deliver training programs for clients' staff to ensure proficient use of POS systems and self-service technologies.
- Stay abreast of industry trends and emerging technologies to provide clients with innovative solutions and competitive advantages.

**Additional Tasks**:

- Install, configure, and maintain POS hardware and software for clients in various industries including retail, hospitality, and healthcare.
- Conduct system upgrades and migrations to ensure clients are using the latest technology and features available.
- Respond promptly to service calls and perform troubleshooting to identify and resolve issues with POS systems.
- Provide technical support and guidance to clients' IT staff on the operation and maintenance of POS equipment.
- Document all service activities and maintain accurate records of hardware and software inventory.

**Requirements**:

- Bachelor's Degree or above in a relevant field.
- Proficient in POS hardware and software systems (e.g., NCR, HP, Toshiba, Diabold, etc.).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate with cross-functional teams.

Application Question(s):

- Do have experience with POS and Self-Service Systems (e.g., NCR, HP, Toshiba, Diabold, etc.).?

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